Service Coordinator / Coordonnateur de service
- Guelph, ON
- Permanent
- Part-time
- Provides exemplary customer service at cash desk (stop, drop and serve when a client needs assistance, manage line-up, acknowledge clients in line, fold and handle merchandise with care, thank the client, walk around counter to hand the purchase to client).
- Captures all relevant customer information including emails and enter them into the CRM (Customer Relations Management) system.
- Promotes effectively the loyalty program to all customers.
- Promotes and executes Customers Orders.
- Handles customer issues/questions related to returns, customer orders or exchanges in a professional and positive manner.
- Unpacks and accurately verifies all incoming merchandise, steaming where necessary and removing excess tags in a timely manner.
- Places goods on sales floor in accordance with visual merchandising directives.
- Assists management by changing product placement within store to ensure color and product stories are coherent, especially as new goods are received regularly and older goods are sold.
- Completes markdowns and prepares outgoing merchandise quickly and accurately.
- Assists management by installing marketing signage throughout store, read Email and takes action.
- Dresses window mannequins adhering to visual standards, including any mandatory directives that may be issued.
- Is responsible in maintaining the cash desk clean and organized.
- Executes all P.O.S. procedures accurately and efficiently (i.e. refunds, transfers, customer orders, etc.).
- Controls all cash handling and adheres to LP policies and procedures (i.e. float counts, deposits, etc.).
- Places a sense of urgency in executing administrative requirements as directed (i.e. extracting communications received via email, customer orders, supply orders, etc.).
- Experience in a retail environment preferred
- Sense of urgency
- Basic computer skills
- Conducts oneself in a professional manner.
- Demonstrates initiative on an ongoing basis.
- Positive attitude and confident
- English and/or French as required
We are sorry but this recruiter does not accept applications from abroad.