
Leave of Absence Coordinator
- Calgary, AB
- $53,900 per year
- Permanent
- Full-time
- Administer LOA programs including STD, LTD, FMLA, ADA, WC, PFL, parental leave, military leave, sick and vacation time.
- Ensure all programs comply with U.S. federal and state regulations; familiarity with Canadian regulations is a plus.
- Complete state and government forms related to LOA programs.
- Advise on the interaction between leave laws and paid time off, WC, and disability benefits.
- Maintain strict confidentiality and protect employee privacy when handling sensitive or personal information.
- Respond to employee inquiries regarding LOA and health & welfare benefits.
- Maintain regular communication with employees and managers regarding leave status, state paid leave integrations and return-to-work plans.
- Deliver empathetic, effective service via phone and email.
- Process payroll/time/benefit premium adjustments in accordance with biweekly payroll deadlines.
- Perform data audits and maintain integrity in HR systems.
- Keep training and process documentation current.
- Work closely with HR Solution Center, Benefits COE, Payroll, HRBPs, and vendors.
- Contribute to process improvements and cross-train in additional HRSC functions (e.g., H&W, retirement).
- Support compliance testing, audits, special projects and ad-hoc assignments as required.
- Bachelor's degree in business or HR preferred, or equivalent experience and certification, with:
- 2+ years of experience in U.S. LOA administration (multi-state); Canadian LOA knowledge a plus.
- Deep knowledge of U.S. LOA regulations and understanding of HR data, business rules, and compliance requirements.
- Excellent verbal and written communication skills, with a compassionate and patient approach.
- Strong customer service orientation and ability to resolve issues efficiently.
- High attention to detail and ability to manage time-sensitive processes in a fast-paced setting.
- Proficiency in Microsoft Office; SAP, Workforce, and ServiceNow experience preferred.
- Effectively manage tasks through company systems and demonstrate adaptability to evolving technologies and tools.
- Strong analytical, decision-making, and problem-solving skills.
- Ability to build collaborative relationships across teams.
- Bilingual proficiency in Spanish is preferred.
- Willingness to work overtime or weekends as needed to meet deadlines.
- Comfort working in a dynamic, fast-paced environment, including in an open office setting.
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Pre-screen/Interview
Offer
Pre-Employment Conditions
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