Regulatory Compliance Manager

• Manage customs technical inquiries related to client accounts.

• Conduct research and offer recommendations on Delmar’s service costs, such as simulation of customs audit at the clients’ location, drawbacks, HS codes, NAFTA/origin reviews, complex rulings and appeals, customs program application (i.e., PIP, CSA, and Duty Referral).

• Act as a liaison between Canadian clients and US offices, providing support on US Customs regulations and advisory matters.

• Develop and communicate Standard Operating Procedures (SOPs) and Customs compliance manuals to ensure regulatory adherence and efficient internal processes.

• Maintain broad range of projects and portfolio management, and ensure the delivery of projects on time.

• Minimum of 10 years of experience in Canadian Customs Compliance and Advisory Services

• College Diploma in International Transportation & Customs or related field is preferred

• Previous experience with staff management

• Strong business acumen and knowledge of Canadian customs regulations & trade processes and programs

• CCS, CTCS, LCB designations are preferred

• Experience in CargoWise One system or related brokerage systems is considered an asset

• Proficiency in MS Office

• Ability to work independently (drive and self-starter/self-managed)

• Excellent interpersonal skills for interaction with various groups within the organization and capability of motivating your team to ensure successful mandate completion

• Proven track record of project management

• Ability to clearly present ideas and solutions to both internal and external parties

• Excellent oral and written communication skills

• Exceptional customer service skills

• Extremely detail-oriented and organized

• Equal opportunity employer

• Competitive compensation

• Comprehensive Benefits package, including fitness reimbursement program(s)

• Education Reimbursement Program

• Balance between work and home life

Delmar International