Description :Member AdvisorThe Member Advisor position gives you the opportunity to explore the financial industry as the initial contact for our members and work cross-functionally with the rest of the organization to follow through with member requests and be a champion of our digital platforms.We're searching for passionate individuals to fill our Member Advisor roles. We are looking for candidates with excellent communication and interpersonal skills, a strong ability to provide knowledgeable and timely advice, and a commitment to delivering exceptional customer service by effectively utilizing our products, services, and omni channels to meet our members’ needs. The key responsibilities for this role include:
Participate in Door-Step Banking Days in remote or underserved communities, making banking more approachable and convenient.
Being the first point of contact and first point of resolution
Work closely in a team environment with all staff to meet members financial needs (known and unknown)
Fulfill member needs by obtaining/analyzing information through active listening and communication skills
Explain benefits of credit union core products and services as compared to competitor products and service
Utilize digital solutions to create efficiencies, simplify member’s banking needs, and enhance the member experience.
Must have the ability to travel to and cover regionally as required.
Innovation’s Travel Practice Guidelines will be followed.
Qualifications:
Must be over the age of 18
Must have obtained your high school diploma
Are a people person who possess excellent communication skills
Are a person that values Accountability, Integrity, and Respect.
Use and comfortability with a variety of Microsoft 365 applications (Excel, Teams, Viva, Power Automate, PowerBI).
ABOUT USHi! We’re Innovation Federal Credit Union. Our purpose is to simplify banking for all Canadians. We like to keep it simple. We have three values – Accountability, Integrity, and Respect – and we are constantly striving to improve our organization to make it better for you (our member and prospective employee)!How are we different from other Credit Unions? We’ve put in the work to become a federal credit union – just one of three in Canada – to secure the future of our organization and continue to grow across Canada. We are proudly roooted in Saskatchewan, but our vision is national, or as we like to say, "Made in Sask., Built for Canada".What makes us Different
Commitment to Community: $1.1 million was given to local organizations last year who are making a difference
Strong focus on Diversity and Inclusion: Nearly 22% of InnovationNation proudly identifies as part of a designated group, reflecting our strong commitment to fostering a diverse workplace
Benefits that start when you do: Our full-time staff participate in a 7% employer-matched pension plan, extended health benefits, employee and family assistance program, and a staff loan program. These benefits all start on Day 1 of employment, no waiting period! We think that's pretty cool!
In the spirit of Truth and Reconciliation, we acknowledge that we are on the traditional territories of the many First Nations, Métis, and Inuit who have graced these lands for millennia.We are privileged to live on, work on and enjoy the benefits of these lands, now known as Canada.
