MAC (Moves, Adds, Changes) Team Lead

• Supervises a team of individual contributors.
• Establishes work schedules and priorities. Assigns, prioritizes and monitors work progress and completion to ensure adherence to timeliness, quality standards and all other related requirements.
• Monitoring and providing performance feedback, evaluating performance and assisting with performance reviews.
• Hiring & retention - contributes the hiring process and retention of team members.

• Plans and delivers facility moves, adds, or changes as well as facility planning projects.
• Researches and liaises with vendors to obtain quotes. Provides recommendations on preferred vendor. Provides comments to Client regarding vendors based on their performance.
• Prepares cost estimates for assigned projects. Provide value-added solutions by suggesting cost-beneficial alternatives
• Determines and prepares resource requirements. Assigns, prioritizes and monitors work progress of vendors, installers and trades.
• Creates schedules and monitors progress against timelines.
• Develops and maintains effective relationships with vendors. Monitors work progress to ensure completion.
• Ensures assigned projects are delivered on-time, within scope, budget and requirements and complies with all regulatory, environmental, health and safety requirements.
• Develops and maintains effective relationships with clients. Resolves issues, manages client expectations, and ensures client satisfaction and addresses any client escalations.
• Liaise with Client representatives to understand project requirements. Propose alternate solutions when requirements can not be executed as requested.
• Create CAD layouts and verify CAD layouts provided by others, obtain client approval and issue to vendors for quoting.
• Review Installation plans and quotes provided by vendor, ensuring all requirements were captured and request adjustments as needed.
• Perform site verifications.
• Maintain Inventory list, ensure enough product is available for ad hoc requests, and keep list up to date
• Liaises with movers, prepare move packages and furniture tagging as required.
• Incorporates sustainable practices, where practical, into MAC delivery, in accordance with BGIS processes.
• Coordinate with Director Portfolio Services as required for Monthly Reports and resourcing.
• Move/Repair/Adjust furniture within capabilities.
• Collect and submit security clearance forms for MAC vendors required to complete work onsite. Monitor and ensure enough vendors available to completes volume of requests
• Manage and prioritize WO's and communicate with requestors to ensure timelines are met.
• Work with Senior Partners to improve processes and ensure best practices are achieved.

• Full involvement with recruiting talent.
• Provides mentoring, coaching and guidance to all team members.
• Objectively recommends compensation adjustments.
• Manages all aspects of performance.
• Supervises, mentors and coaches a team of individual contributors.
• Responsible for all aspects of performance management - monitoring, evaluating and providing performance feedback, conducting performance reviews, developing performance improvement plans and monitoring progress.
• Contributes to recruiting new talent and retention of team members
• Objectively recommends compensation adjustments.
• Participates in new team member onboarding to ensure a positive and consistent experience for new team members and consistency of training and onboarding to processes, tools and other materials.
• Strives for 100% employee engagement and satisfaction through effective leadership, communication, administration and provision support including mentoring and team member development activities for direct reports.

• Plans and delivers facility moves, adds or change projects as well as facility planning projects, including Furniture Installation and Sustainable Furniture & Office decommissioning projects.
• Develops a strategy for each project, taking into consideration the client's requirements and accounts deliverables.
• Works cross-functionally with other internal team members, service lines, project groups and operation groups to plan, manage and deliver projects.
• Coordinates with the client and third-party vendors for furniture delivery, installation and remediation of any furniture deficiencies.
• Develops, shares and updates the project schedule taking into consideration budget, required timeline and any risks to projects.
• Leads team calls/and provides status updates to Leadership.
• Evaluates, plans and manages all Health & Safety risks and requirements, working with the BGIS Health & Safety team and other internal groups as required.
• Ensures all projects are delivered on time, within scope, budget and requirements and complies with all regulatory, environmental, health and safety requirements.
• Provides thought leadership in the area of moves, adds and changes, furniture installation.
• Perform other duties, as assigned

• Develops strong internal relationships with other team members, service lines, project groups and operation groups to plan, manage and deliver projects.
• Maintains an effective positive working relationship with all clients, concerned parties and internal teams on each project to maintain client objectives - One BGIS.
• Effectively and pro-actively communicates with concerned parties, such as Clients, contractors and industry bodies (as required) to ensure Client satisfaction and BGIS's success
• Maintains a good relationship with all third-party contractors.

• Completes project milestone billing documents and ensures consistency throughout projects.
• Contributes to the development and upkeep of work instructions and processes with the Leadership team and others as required.
• Completes project status reporting and monthly financial reporting activities for all assigned projects.
• Participates in regular meetings with the MAC team to drive alignment and consistency in the service delivery of MAC projects.
• Communicates changes and updates to strategies and processes as required.
• Provides updates to the Leadership on project impacts and opportunities.
• Participates in project kick off meetings, both internal and external as required.
• Communicates with all project concerned parties regularly
• Maintains effective filing structure and ensures all documentation for each project is correctly filed and audit ready.

• Responsible for ensuring adherence with all financial and procurement policies and procedures
• Monitoring contractor Purchase Order's (PO's) and ensuring that they align with the approved budget and quote.
• Keeps track of all invoices and cross checks that work billed for aligns with work quoted.

• Works collaboratively with the Leadership team and other internal concerned parties to develop, maintain and improve upon the MAC service delivery line.
• Develop and maintain measurable Key Performance Indicators (KPI's).
• Partakes in the development and maintenance of all processes, tools and documentation for MAC such as developing playbooks for relocation, furniture installation, etc.

• Curates a selection of successful projects to showcase for presentation purposes.
• Provides guidance and oversight for developing marketing materials to use for procuring new business.
• Ensures a positive client and occupant experience on all MAC projects to drive repeat business and differentiate BGIS as the logical choice for service delivery.
• Develop and maintains a business development strategy including identifying new contacts and opportunities to be pursued.
• Assists with business development opportunities such as scope definition, fee and proposal development.

• Excellent communication skills. (3 to 5 years of job-related experience in moves, add, change, furniture installation, decommissioning and facility planning projects.)
• Effective leadership skills and management skills. (Experience in customer service and client facing activities)
• Skilled in strategic thinking. (Experience managing customer relationships)
• 3+ years of furniture systems knowledge
• Advanced project coordination and organizations skills.
• 3+ years AutoCAD experience
• Has excellent relationship building and relationship management skills.
• Advanced ability to deliver non-technical projects such as moves, adds and change projects according to requirements, on time and within budget.
• Excellent problem-solving skills.
• Business development skills including solution development, proposal writing, pricing of services

• Travel to sites will be required, driver's license a bonus.

BGIS