Inside Sales Manager

Waste Management View all jobs

  • Kitchener, ON
  • $95,000-120,000 per year
  • Permanent
  • Full-time
  • 1 day ago
Job Category: Sales ManagementJob Description:I. Job SummaryManages the activities of the Area's Inside Sales Team and provides an accomplished level of expertise in the sale of WM services over the telephone to customers resulting in additional revenue. Develops and implements appropriate sales and marketing programs to meet current and future customer needs and provides guidance and direction to Inside Sales Team members.This role will directly lead a team of 3 supervisors and indirectly lead 25 inside sales team members.II. Essential Duties and Responsibilities
  • Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team.
  • Establishes and maintains a high level of customer satisfaction on all sales transactions. Communicates to and works with the Market Area Sales Manager to help resolve unique customer issues.
  • Supervises activities of the Inside Sales Department. Ensures team members meet or exceed sales call activity goals for new sales, lead generation and contact productivity.
  • Forecasts and recruits qualified candidates for available and/or upgraded Inside Sales Team positions.
  • Develops and executes ongoing training that provides both formal training and informal coaching sessions to all Inside Sales Representatives. Encourages feedback and is available to answer questions, provide direction and/or offer assistance when needed. Updates all Inside Sales Representative reference material as appropriate.
  • Participates in training and coaching the Inside Sales staff.
  • Assists in communicating and maintaining the Area's pricing and service strategies.
  • Sets up and maintains accurate customer records for all customer interactions. This includes prospect data, contracts, orders and service machine documentation.
  • Works with the Area Sales Manager to develop and implement strategies to upsell and cross sell to customers via outbound calls.
  • Communicates goals to Inside Sales Representatives. Arrange for proper training, if necessary so Inside Sales Representatives may successfully meet expectations.
III. QualificationsA. Required Qualifications
  • Bachelor's Degree (accredited) or in lieu of degree
  • High School Diploma or GED (accredited) and 4 years of relevant work experience.
  • 3 years of relevant work experience in business-to-business sales management
3 years plus 3-years in direct business-to-business sales (in addition to education experience).B. Preferred Qualifications
  • CRM Knowledge (Salesforce)
IV. Physical RequirementsListed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.The expected base pay range for this hybrid office position is $95,000 - $120,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. This position is for an existing vacancy. In addition, this position is eligible for bonus.This role is designated as Hybrid which will follow the WM Office Policy requiring in office work and an option to work remotely one day per weekV. Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.If this sounds like the opportunity that you have been looking for, please click Apply.About Us: ABOUT WMWM ( ) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas-to-electricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks - the largest heavy-duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit .Equal Employment OpportunityFor United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.Real IDIn order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA-approved alternative.About the Team: WM Leaders are a critical part of our People First culture. The proud, caring and resilient members of the WM family are the foundation for our success. We commit to taking care of each other, our customers, our communities and the environment. We are Leaders in Sustainability & Environmental Solutions.WM is more than just managing waste. We're industry leaders helping people and organizations achieve their sustainability goals, and We Are Always Working for a Sustainable Tomorrow.

Waste Management