Assistant General Manager KidStrong St. Albert

KidStrong of Alberta

St Albert, AB
$48,000-65,000 per year
Permanent
Full-time

19 days ago

Benefits:

Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Free uniforms
Health insurance
Paid time off
Training & development
Wellness resources

JOB DESCRIPTION – Assistant General ManagerPRIMARY OBJECTIVEThe Assistant General Manager is a key leadership role in our organization.The primary objective of this role is to grow the centre’s member base. We do this by:a. Enrolling members by helping facilitate and lead the Amazing Trial Experience and providing timely follow up with all trials who didn’t close in centre.b. Vetting trials scheduled for today and tomorrow.c. Delivering an exceptional lobby experience for trials and members.d. Bringing the “hype” in the lobby.e. Responding in a timely manner to member service requests via phone, text and email.f. You are the lead for all ancillary revenue streams including camps, parents night out and birthday parties.a. You will ensure you have proper staffing coverage and staff training for these programs.The outcome of these objectives is growing the membership base and ancillary revenues.DUTIES AND EXPECTATIONSMembership SalesYou will be scheduled for 10 hours per week of sales blocks. This will encompass activities such as following up with any trials that didn’t convert in centre, vetting trials scheduled for today and tomorrow, and lead outreach (days 1, 3, 5 8 touches).Lobby ExperienceYou will be scheduled for two evening prime time lobby shifts and one weekend lobby shift per week for a total of 15 hours per week. In these blocks you will be running the Amazing Trial experience, converting as many trials as possible into members with the goal of 50% + closing rate.Member ServiceYou will be scheduled for 10 hours per week to assist with member services. In these blocks you will respond to all texts, emails and voicemails left by members, assisting them with their requests.CoachingYou will coach 5-10 hours per week.SCHEDULEThis is a full time schedule made up of 5 days per week, 8 hours per day. The work week must include either a Saturday or Sunday and can have two consecutive days off. Eg. Sunday through Thursday or Tuesday through Saturday.PRE-REQUISITES AND DNAThe ideal Assistant General Manager should be:1. Organized2. Emotionally balanced3. Competitive4. Intentional5. Lead from the front6. High Standards7. Professional8. Performer9. Mentor10. Coachable11. Great team mate12. Great leader

KidStrong of Alberta

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