Quality Analyst
- Toronto, ON
- $29.00 per hour
- Temporary
- Full-time
Adecco is currently hiring for a Bilingual (Dutch/English) Quality Analyst to join the team of a world-class class action administration firm. This is a remote position, offering the flexibility to work from anywhere in Canada.We're looking for a quality-driven professional who thrives in a virtual environment, excels at identifying process improvements, and can deliver impactful training and coaching. You'll play a key role in ensuring contact center performance and compliance through QA evaluations, training delivery, and continuous feedback.If you're fluent in both Dutch and English, detail-oriented, and passionate about coaching others to deliver exceptional service, we'd love to hear from you!Bilingualism in Dutch and English is mandatoryPay rate: $29.00/hour.Location: Remote- anywhere in CanadaAvailability Required: 3:00am - 11:00am ESTJob type: Temporary | full-timeHere's why you should apply:Paid weekly accurate and on timeStrong health and safety programsMedical and dental benefits once qualifiedFree training programsNew and quicker onboarding processResponsibilities:Monitor and evaluate customer interactions to ensure adherence to quality standards and proceduresProvide coaching and feedback to contact center agents to improve service delivery and accuracyIdentify performance trends and areas for improvementDevelop and deliver training sessions for new hires and upskilling existing team membersSupport the creation and continuous improvement of training materials and QA evaluation formsCollaborate with leadership to enhance team performance and customer experienceMaintain documentation of quality scores and training activitiesParticipate in regular calibration sessions to ensure scoring consistencyAssist with reporting and insights that support operational decision-makingRequirements:Must be legally eligible to work in CanadaMust be Bilingual - Dutch/English in both verbal and written communicationApplicants must be available to work an overnight/early morning shift, starting at 3 AM and concluding at 11 AM3-5 years of customer service or contact center experience, including QA or training functionsExceptional communication and coaching skillsHigh attention to detail with strong organizational and documentation skillsProficient in computer systems and quality monitoring toolsAbility to work independently and prioritize in a fast-paced virtual settingComfortable giving constructive feedback and managing performance expectationsApply now to this Bilingual (Dutch/English) Quality Analyst job for immediate employment consideration and an Adecco Recruiter will be in touch with you soon, if you qualify for this role!@@jCARP6653