Technical Service Representative, Electrical- Labrador City, NL
Komatsu
- Wabush, NL
- Permanent
- Full-time
- Competitive wages
- Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
- Personal wellness spending account
- Company-sponsored registered pension plan (RPP) and matching program.
- Safety boot voucher
- Paid vacation
- Company-supplied tools
- 4/5 Rating on Glassdoor
- Sustainable employment
- Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
- Discussion regarding full compensation package conducted upon initial pre-screen
- Be available for shovel build to commissioning stage, and follow-up repair and service
- Provide technical support all of our product lines on customers' sites
- Research and troubleshoot technical issues
- Apply mechanical and electrical knowledge to equipment and issues
- Maintain customer database
- Interface current field issues with our product support group to assist, rectify and improve repetitive or critical issues
- Other duties, as assigned
- Electrical Journeyman certification, dual ticket preferred
- Technician qualification will be an advantage
- Able to participate in machine building and commissioning phases of new equipment
- Understand the operation and function of mining shovels, capable of accurately diagnosing problems and working with PLC's and digital drives.
- Possess proven experience troubleshooting mining machines while working in an outdoor environment plus demonstrated electrical proficiency on high voltage electrical equipment
- Experience in testing the repaired equipment for proper performance
- Superior customer service skills and communication skills are required
- Solid track record in dealing with customers in a technical role
- Adjust, repair or replace all defective equipment parts, components or systems at customer sites
- Maintain a safe and clean work environment
- Willingness to work overtime when required