Claims Advocate/Consultant
Aon
- Montreal, QC
- Permanent
- Full-time
- Lead the claims process for corporate clients from start to finish, including notifying carriers of new claims, following up for acknowledgement letters and coverage positions, following up on settlements, remitting settlements to clients and handling all necessary correspondence;
- Serve as a client advocate to protect their interests in the claims process;
- Advise Aon’s clients through the claim’s process;
- Interpret the insurance policy and coverage on behalf of Aon clients;
- Assist clients and brokers on coverage issues;
- Act as a technical expert in the following fields: Commercial General Liability, Property, and some Financial Lines including cyber.
- Negotiate with insurers to obtain successful resolution of claims;
- Set-up claims protocols on accounts;
- Request and provide status updates;
- Seek consent for retention of defence counsel;
- Establish lines of communication between clients and insurance carriers;
- Maintain adequate documentation on all claims;
- Maintain up-to-date records, including file maintenance and computer data maintenance;
- Maintain strong relationships with insurers, adjusters and other experts in the industry;
- Assist Account Managers in marketing functions;
- Any and all other responsibilities as deemed necessary by claims manager to achieve the purpose of the job;
- Bachelor’s degree (BA/BS) from four-year college or equivalent experience
- Working knowledge of MS Office suite of products
- Excellent interpersonal and communication skills (both oral and written)
- Ability to think strategically and analytically
- Strong attention to detail
- Professional demeanour
- Ability to work independently and efficiently
- Insurance and/or Reinsurance claims experience preferred
- AMF Commercial Lines license or desire to obtain one;