Helpdesk Manager

David Aplin Group View all jobs

  • Edmonton, AB
  • Permanent
  • Full-time
  • 20 days ago
We are seeking a strategic and hands-on technology leader to shape the future of the Digital Workplace across our enterprise.As Helpdesk Manager, you will lead the strategy, security, and modernization of end-user computing, collaboration, and workplace technologies that support both corporate and field operations.This is a leadership role focused on building a secure, scalable, and modern workplace ecosystem that enables productivity, operational reliability, and responsible adoption of emerging technologies.What You'll Do
  • Define and execute Digital Workplace and endpoint modernization strategies across identity, collaboration, communications, and field technology environments.
  • Lead lifecycle management of enterprise endpoints using modern management platforms such as Microsoft endpoint and identity services.
  • Drive secure workplace operations through strong cybersecurity governance, including device compliance, patching, and access control.
  • Oversee support services, collaboration platforms, voice communications, mobility, and managed print environments.
  • Enable enterprise AI adoption within the workplace while maintaining security, governance, and operational readiness.
  • Build and lead a high-performing Digital Workplace team focused on service excellence and continuous improvement.
What You Bring
  • 8+ years of progressive IT experience with 3-5 years in leadership roles supporting Digital Workplace, endpoint, or enterprise support services.
  • Strong technical and strategic experience across modern workplace technologies, including Microsoft 365, Teams, endpoint management, and identity platforms.
  • Proven ability to deliver measurable service performance, operational efficiency, and business value.
If you are a forward-thinking Digital Workplace leader who thrives at the intersection of strategy, security, and modern technology, we would love to hear from you.At Aplin - together with our brands CompuStaff and Impact Recruitment - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.

David Aplin Group