Inside Sales Representative
Source Atlantic View all jobs
- Dartmouth, NS
- Permanent
- Full-time
- Respond to customer inquiries via phone, email, or in-person with professionalism and technical expertise.
- Understand customer requirements and recommend appropriate industrial products, systems, and technical solutions.
- Present alternatives and solutions considering pricing, specifications, compatibility, and availability.
- Process quotes, proposals, and orders accurately, ensuring all product specifications and system requirements are accurately captured and addressed
- Provide reliable updates on product availability, shipment status, and delivery timelines
- Coordinate with vendors and internal teams to ensure timely fulfillment and resolve issues
- Follow up with customers after sales to ensure satisfaction and address concerns
- Maintain organized customer records and communicate demand changes to purchasing
- Support inventory counts and maintain accurate system data
- Adhere to company policies and procedures
- Stay current on product lines, technical updates, and industry trends.
- Perform other duties as assigned
- Though not required, preference will be given to individuals with experience/knowledge with Industrial, mechanical, welding systems components/consumables or related is strongly recommended to be successful in this role
- 3 or more years of experience in an Inside Sales role is a must
- Strong customer service skills with a professional attitude
- Clear communication skills (in-person and on the phone)
- Honest, reliable, and dependable
- Good problem-solving skills and attention to detail
- Strong time management and ability to work both independently and as part of a team
- Experience meeting sales targets and upselling products
- Able to stay calm and professional when dealing with difficult customers
- Basic math skills for pricing, measurements, and calculations
- Comfortable using computers and software such as Microsoft Office and ERP systems