Administrative Assistant – Client Support & Reporting

• Respond to email inquiries in a professional and timely manner
• Provide guidance on submission requirements, timelines, and basic technical support
• Escalate complex issues to appropriate internal teams

• Maintain and update organizational and contact information
• Manage user accounts, including adding, modifying, and deactivating access
• Assist with password resets and login-related issues

• Generate completion statistics and summary reports
• Provide status updates to internal stakeholders and leadership
• Track updates such as new entities, name changes, and removals
• Ensure accurate data entry and record maintenance across systems

• Maintain spreadsheets, trackers, and documentation
• Review submissions for completeness and accuracy
• Follow up on missing or incomplete information

• Strong attention to detail and organizational skills
• Excellent written and verbal communication abilities
• Ability to manage multiple tasks and meet deadlines
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Customer service-oriented mindset

• Previous administrative or clerical experience
• Experience working with data tracking or reporting processes
• Familiarity with government or public sector environments

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