Warranties Specialist

• Manage and process warranty claims with accuracy and attention to detail.
• Communicate with customers to resolve technical inquiries and provide timely updates on warranty status.
• Maintain detailed records of warranty returns, product performance issues, and customer interactions using spreadsheets and internal systems.
• Collaborate with operations and product development teams to identify recurring issues and recommend improvements.
• Stay informed on product specifications and industry trends to provide expert guidance to customers.
• Support virtual training sessions for customers on product knowledge and warranty procedures.
• Assist with market analysis to identify opportunities for product enhancements and improved warranty processes

• Minimum 5 years of experience in technical customer service within the automotive industry.
• Strong problem-solving and critical thinking skills to address complex warranty issues.
• Excellent verbal and written communication skills, with confidence in phone and virtual interactions.
• High attention to detail and organizational skills for managing multiple tasks in a fast-paced environment.
• Proficiency in Excel and other tracking tools; experience with AutoCAD is an asset.
• Post-secondary education in a related field preferred.
• Ability to work independently and take initiative.

• Competitive salary.
• Group benefits after 90 days.
• RRSP program with company match after vesting period.
• Cell phone reimbursement.
• On-the-job training and mentorship.
• Opportunities for career growth as the company expands.
• A supportive, collaborative team environment

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