Executive Meeting Manager- The Westin Nova Scotian

• Be an Ear that Hears -- listen to clients to understand their vision/needs so that you can capture their business and deliver on the top and bottom line. Stay tuned in to client needs and rapidly follow up on inquiries, concerns and issues, providing an exceptional customer experience and making yourself the "go to" person for future events.
• Be Someone that Asks -- knowing that you have a competitive landscape, be sure you are asking for the business. Use a variety of tools to get meeting planners in the door - telemarketing, sales calls, site inspections, mailings, referrals, etc.
• Be an Innovator -- be creative so as to find new ways to attract corporate, business and travel industry accounts, tapping into community organizations and the media to increase your hotel's market share. Then once you have them, be creative in your execution so that your clients are wowed and delighted.
• Be a Safety & Security Agent -- follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed.

• At least 2 years previous experience in Sales or Event Management position required.
• Experience in the hotel industry preferred.
• Food and beverage knowledge.
• Excellent organizational skills required.
• Ability to work in a fast-paced environment, under pressure and tight deadlines required.
• Ability to work flexible hours with minimal notice required. Long hours sometimes required.
• Thorough knowledge of food and beverage preferred.
• Knowledge of Marriott’s Sales & Catering CI/TY system preferred.
• Degree in Hotel Management preferred.
• Bilingual (English/French) preferred.
• Menu planning skills an asset.

• Achieve revenue and room night goals as set by the Director of Sales and Marketing.
• Solicit, negotiate, book new and re-book repeat business through various efforts (telemarketing, personal sales calls, site inspections, mailings, referrals, etc.) to maximize room and catering revenues.
• Program all business by maximizing use of space and rooms.
• Prepare proposals and contracts to hotel standards.
• Respond to inquiries of functions under 100 people, and bookings of under 50 room nights on peak.
• Plan, upsell, and detail the meeting/function with the client including space requirements, times, accommodation, equipment, menus, and billing instructions, etc.
• Complete contracts, prepare event orders, coordinate with the appropriate areas in the hotel, resolve any issues, complaints and/or problems to ensure quality product delivery and customer satisfaction.
• Develop a marketing strategy by analyzing hotel and market trends, and create selling strategies to capture the maximum amount of revenue to meet and exceed sales goals.
• Maintain accurate and legible client contact records and files to ensure current and future quality service and to enhance future prospects.
• Participate in community and professional organizations to maintain high visibility and promote sales.
• Perform special projects and responsibilities as assigned and participate in task forces and committees.
• Create business partnerships with clients to develop all opportunities for potential business.
• Follow rate and segment guidelines.
• Attend Sales meetings.
• Work with administrative staff to ensure proper communication with clients, and timely delivery of contracts, proposals, and EOs.
• Coordinate extraordinary services within the hotel such as special transportation, special food and beverage sales, security, etc.
• Inform supervisors and managers of operational and client status.
• Develop and implement new and special market programs relating to property stress times and market trends as they relate to current business trends, local area special events and industry trends.
• Contribute to development of sales and marketing plan for specific market segments.
• Consistent utilization of the CI/TY Sales Management System adhering to the department standards set.
• Thorough knowledge of catering policies and procedures.
• Work closely with the Director of Group Sales to ensure client satisfaction and a high level of repeat business.
• Communicate with all departments to ensure effective, accurate, and timely service for all clients.
• Evening and weekend work is sometimes required.
• Other duties as required.

New Castle Hotels & Resorts