Entry Into Service Coordinator
Bombardier View all jobs
- Dorval, QC
- Permanent
- Full-time
- Act as the primary customer contact throughout the EIS process.
- Conduct requirement-gathering calls to assess customer needs and timelines.
- Manage entitlements related to EIS Pilot and Technical Familiarization.
- Meet with customers at delivery to ensure a smooth and professional experience.
- Track skyline readiness and monitor delivery-related milestones.
- Coordinate internal stakeholders to ensure alignment on customer requirements.
- Ensure timely documentation flow to support EIS Pilot activities.
- Prepare reports on EIS status and progress.
- Maintain accurate and organized delivery files.
- Suggest improvements to documentation or workflow.
- You have a minimum of three (3) years of experience in customer service, project coordination, or similar roles.
- Experience in the aerospace industry is preferred.
- Experience in customer-facing coordination roles is preferred.
- You have strong communication and customer expectation-management skills.
- You are comfortable using Microsoft programs (Excel, Word). Knowledge of Salesforce and SAP is an asset.
- You are able to collaborate and influence internal stakeholders.
- You have strong organizational skills with the ability to manage conflicting priorities.
- You are fluent in French and English (spoken and written).
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