Pega Application Support Analyst

Toronto, ON
Permanent
Full-time

8 days ago

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Job DescriptionWe are looking to for a Senior Application Support Analyst with PEGA technical knowledge to support the applications within the portfolio of Digital Enterprise Documents Digitization and Workflow Solutions ETDWS Team As a Senior Application Support Analyst you will be the hands on lead to understand document the PEGA workflow applications using the PEGA technologies and understand the integrations to the application workflow The team will provide support to a number of applications in the PEGA Workflow space troubleshooting and root cause analysis
Working collaboratively with our application custodians and support team and be a key contributor to application design and implementation with forward thinking towards instrumentation and resiliency.Responsibilities

Investigate resolve and report on medium-to-high complex technical issues which requires PEGA workflow understanding.
Works closely with application development teams and business partners in the Agile labs to understand priorities impact and provides accurate timely reports to management regarding status of critical systems processes.
Understand the integration of the PEGA solution with other enterprise applications through service and streaming technology.
Proactively identifies and acts on emerging issues and works with Development teams to resolve them in the short and long term.
Many of these issues require rapid response and the ability to synthesize multiple technical factors quickly in order to arrive at a workaround or solution within hours.
Makes recommendations on process improvements and enhances system and support documentation.
Work on IT Risk deliverables to participate in DR exercise help in DR planning and design interacting with various auditors and make sure that applications in our portfolio function according to published IT Risk Standards.
Maintain technology currency and vulnerabilities remediation with keen eye on process improvement and automation capabilities.
Analyze troubleshoot and debug problems in continuously growing integrated environment. Continuously identify potential issues conflicts and risks Analyze mitigate and escalate where appropriate.
Collaborate and contribute on cross functional enterprise initiatives and manage the effective implementation of assigned deliverables.
Maintain technology currency and vulnerabilities remediation with an eye on process improvement and automation capabilities.
Proactively identify potential gaps in monitoring and alerting.
Security Assessment Firewall Review.
Certificates Management.
Understand and suggest improvement of the PEGA Architecture Analysis Enhancement.

What Do You Need to Succeed?

Production support experience who is able to effectively guide a team through the incident response process.
Strong hands-on experience in PEGA application support tracing understanding rulesets agents listeners job scheduler connect SOAPREST service files.
Experience in writing SQL queries function views and execution of Store Procedures in DB2SCON.
Hands on experience with monitoring tools such as Dynatrace Zabbix PagerDuty Splunk and Kibana.
Able to problem solve integration issues to provide solutions to requirements and engineering limitations.
Experienced with Infrastructure such as AIX DB2 F5 NAS OCP and zOS.
Certified PEGA System Architect certification.
PEGA application development experiences with medium high complexity In depth knowledge of PEGA version 7 85 and up.
Good understanding of Camunda, Angular, JAVA and Cloud Technologies.
Prior experience with Kofax Content Management Records Management Forms Digitization RPA.
On-premise and Cloud architectures Amazon AWS Microsoft Azure Google GCP integration by Web Services and APIs REST.
Development language: Java script, Shell, Batch.
Agile development methodologies and tools: Jira, Confluence, Service Now, GitHub.

Capgemini is an Equal Opportunity EmployerCapgemini is an Equal Opportunity Employer committed to diversity, equity, and inclusion in the workplace. We promote fairness, accessibility, inclusion, and respect through our Partnership Accreditation in Indigenous Relations (PAIR) Committee, which supports meaningful engagement with Indigenous communities across Canada. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment.All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
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Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.Ref. code: 316394Posted on: Aug 26, 2025Experience Level: Experienced ProfessionalsContract Type: PermanentLocation:Toronto, CABrand: CapgeminiProfessional Community: Software Engineering

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