RN Client Care Manager - Home Care

• Management and oversight in the areas of client care, staff and caregiver supervision, compliance, and overall client satisfaction and well-being;
• Respond to client referrals and service inquiries in a timely and efficient manner, driving the inside sales process by consulting with prospective families and overseeing the process through to home assessment, client intake and service delivery;
• Perform a multi-dimensional home assessment and collect data concerning the client’s values, past history, physical and emotional health, cognitive status, coping abilities, economic resources, and environmental conditions;.
• Determine client’s requirements based on assessment and develop a personalized care plan that balances the client’s needs and the appropriate available resources. The care plan, developed in collaboration with the client and family, encompasses priorities, holistic well-being, and short and long term goals;
• Establish a relationship with the client honoring the client’s values and preferences;
• Work closely with the scheduling and administrative team to ensure optimal caregiver matching and the highest levels of customer service;
• Reassess clients at regular intervals to monitor changes and update the care plan as required to ensure optimal care delivery;
• Assess risks and identify changes in condition that would facilitate care plan adjustments and communication with the family;
• Ensure accurate and timely completion of client charting, reporting, and all relevant documentation;
• Help facilitate the growth of Saige through professional referrals, community networking, identifying opportunities, and providing an exceptional client experience;
• Management of projects aimed at achieving business, educational, and service delivery goals as directed.

• Supervise, schedule and manage overall performance of operational and caregiving staff, in cooperation with the Director of nursing;
• Ensures staff development including caregiver orientation, in-service education, continuing education and evaluation of staff;
• Facilitate client/staff introductions and oversee staff preparation for new clients. Guide and direct staff in the performance of their duties;
• Achieves/exceeds employee satisfaction and investigates issues and follows up promptly;
• In office documentation, general administration, and reporting as required.

• Registered Nurse maintaining active registration with CRNA.
• Minimum two (2) years of clinical experience with at least half of that time working in home health or related health care organization;
• Minimum two (2) years of direct employee supervision;
• Possess exceptional assessment and client consultative skills;
• Excellent customer service skills and ability to deal tactfully with clients, staff and community;
• Must be proficient with computers, software systems, and Microsoft Office;
• Excellent written and verbal communication skills;
• Valid driver’s license and reliable vehicle required.

• The role of client care manager is an integral part of the Saige Homecare team. This is a full time in-office position in SE Calgary with occasional travel to client homes for home assessments and check-ins, mileage is reimbursed.
• The CCM will participate in an on-call rotation for after hours client/staff concerns. Please note that on-call duties are provided remotely by phone.
• This is a supervisory and administrative nursing position, having adept office and communication skills is required.

Saige Homecare