Customer Retention Specialist

goeasy

  • Edmonton, AB
  • Permanent
  • Full-time
  • 9 days ago
Join easyhome - Canada's largest lease-to-own business and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we're proud to be recognized for it. We've earned prestigious accolades including being named one of Canada's Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine's 2025 list of Canada's Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward.At easyhome, we make more than home goods accessible - we help Canadians build brighter futures. Through flexible weekly and monthly payment plans, we give our customers the power to furnish their homes, improve their quality of life, and take steps toward stronger financial standing. If you're passionate about making a difference, join us and be part of a team that empowers people to create comfortable, confident lives - one lease at a time.Why work with us?
  • Leverage our RRSP match and Employee Share Purchase Plan programs.
  • Employee discounts on furniture, electronics, and appliances.
  • Access 24/7 healthcare with Virtual Doctor Appointments.
  • Personalize your benefits with a customizable package including options for 100% coverage.
  • Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
  • Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.
  • For complete picture of total rewards, please
.A Day in a life of a Customer Retention Specialist:
  • Build strong customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
  • Understanding customer's needs by providing the solutions that fits them best
  • Communicate the terms and conditions of our financial products and how we can help them achieve their goals on a weekly and monthly basis
  • Develop and maintain strong relationship with customers by interacting with them on a daily basis
  • Support retail operations by managing customer accounts, collection activities, the merchandising and the maintenance of the store
  • Manage accounts receivables by monitoring overdue accounts on a weekly basis
  • Keep your store looking its best by maintaining cleanliness, organization, and a customer-ready environment.
  • Bring products to life by assembling and disassembling electronics and home furnishings as needed.
  • Be part of the delivery experience by assisting the Delivery Driver with safely loading, unloading, and placing home furnishings in customers' homes as needed.
What we are looking for:
  • Excellent communicator who is people and results-oriented looking to drive sales and increase customer satisfaction
  • Ability to multitask and quickly learn a variety of tasks
  • Full class driver's license with a driver's abstract in good standing
  • Ability to lift 50+ pounds and move large home goods is considered an asset
  • Able to pass background checks (criminal, employment)
  • Some experience in a customer-facing environment
  • Comfortable interacting with customers over the phone
Diversity, Inclusion, and Equal Opportunity Employment:At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.Follow useasyfinancialeasyhomeAbout usService ratingPersonal loansLease to own

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