Senior Sales Operations Manager/ Director of Sales Operations
- Toronto, ON
- Permanent
- Full-time
- Ownership of Viamo's sales approach for direct bookings (i.e., Country Sales and Strategic Partnerships teams), with the responsibility to design, operationalize, and continually improve a sales plan that will drive forward Viamo's sales function:
- Improve the Attitude around sales
- Foster a culture of positive sales attitudes, accountability and performance.
- Support the design of incentive systems (monetary and non-monetary) to motivate and reward sales performance
- Increase Competence of the sales team
- Design, coordinate and continually improve the onboarding content and process for new sales staff, supported by Sales Management and other relevant staff.
- Design, coordinate and continually improve a continual learning approach for sales reps, including sales support materials, sales trainings, product trainings, and other related initiatives.
- Ensure consistent Execution of sales process.
- Ownership of VIamo's sales tools (i.e., HubSpot CRM, .)
- Lead on developing, evaluating and reporting of quarterly and annual sales metrics, operational insights, and OKRs. Responsible for the execution of SalesOps OKRs
- Support CPO to execute and continually improve the sales management & coaching approach
- Own Viamo's marketing and communications strategy (i.e. MarComs team) in support of sales activities and lead generation, including supervision of the MarComs Associate and supervision of Sales Development Representatives.
- Provide backstopping support to the sales management when capacity is limited (i.e., sales management support to sales reps when a Regional Director is absent).
- Coordinate with all teams (Delivery, Platform, Product, etc.) to optimize collaboration with the aforementioned sales teams and ensure coordination on cross-departmental initiatives, as required..
- Coordinate strategic initiatives, at the direction of the Chief Partnerships Officer, in support of Viamo's sales objectives.
- Lead and coordinate the National Research Council-Industrial Research Assistance Program project on Commercialisation
- Other tasks as determined by the Chief Partnerships Officer.
- Achievement of the aggregate sales targets (inclusive of new teams on timeline to be determined)
- 80% of reps achieving over 80% of targets
- Sales Inputs (both sales reps and sales managers)
- Sales Pipeline Value
- Sales Pipeline Conversion
- Reports directly to the Chief Partnerships Officer
- Line manages: Sales Development Representatives, Marketing Associate and TBD
Required:
- 5+ years of progressive experience in sales operations, sales enablement, or revenue operations, preferably in a global or multi-country context.
- Demonstrated experience managing CRM systems (e.g., HubSpot or similar)
- Proven success in designing and implementing sales strategies, training programs, and performance management systems.
- Experience in data analysis and reporting on sales performance and KPIs
- Previous experience in international development, tech-for-development, or social enterprise sectors.
- Familiarity with MarComs (marketing and communications) strategies and operations.
- Experience supporting strategic initiatives or partnerships at a global level.
- Prior involvement in commercialisation projects (e.g., Canadian NRC-IRAP or similar)
- This position is partially funded through the National Research Council's Industrial Research Assistance Program (NRC-IRAP). Therefore, the ideal candidate must be legally based in Canada and subject to Canadian taxation.
- Candidates currently residing outside of Canada may also apply, provided they are eligible to be employed as a T4 employee without requiring visa sponsorship