
Strategy & Operations Lead
- Toronto, ON
- Permanent
- Full-time
- Collaborate with stakeholders across the organization to develop and execute strategic initiatives aligned with key KPIs and business objectives.
- Identify and implement process improvements that enhance operational efficiency and cross-functional collaboration.
- Build and maintain executive-level reports, dashboards, and presentations to track performance and communicate strategic impact.
- Support company-wide initiatives in areas such as sustainability, logistics, and operational innovation.
- Assist in designing warehouse layouts, workflows, and new operational solutions to meet business growth.
- Lead and support merchant onboarding activities, including timeline planning, process documentation, and execution of setup activities.
- Conduct data analyses to identify trends and develop actionable, cost-effective solutions.
- Participate in internal and external meetings to capture requirements and align on project deliverables.
- Contribute to RFQs and RFPs by preparing high-quality proposals for prospective merchants.
- 2-5+ years of experience in fast-paced environments such as management consulting, 3PL logistics, or startups, with a focus on operations and cross-functional project delivery.
- Proven track record managing multiple initiatives from concept to execution in ambiguous, dynamic settings.
- Strong organizational and analytical skills with a proactive, detail-oriented approach.
- Excellent communication and presentation abilities, including experience creating executive-ready reports.
- Ability to work independently while influencing and motivating others across teams and geographies.
- Bachelor's degree in Industrial Engineering, Supply Chain Management, Business, or a related discipline preferred.
- Proficiency with Google Suite, Microsoft Suite, and data analysis tools; exposure to Shopify, NetSuite, SaaS, or BI platforms.
- Knowledge of warehouse and distribution processes, space planning, and continuous improvement methodologies.
- High-Impact Work: Drive strategic initiatives and see your work translate directly into operational improvements and scalable warehouse solutions.
- Hybrid Strategic & Hands-On Experience: Enjoy a unique mix of high-level planning and practical implementation, perfect for someone who thrives on variety.
- Cross-Functional Exposure: Partner with leaders across logistics, operations, and merchant success teams, gaining a deep understanding of the full business ecosystem.
- Growth & Learning Opportunities: Develop skills in both strategy and operations, positioning yourself for leadership roles in a rapidly expanding organization.
- Collaborative & Innovative Culture: Join a dynamic, solutions-focused team passionate about delivering sustainable, tech-enabled logistics.
- Compensation Range: CAD $85,000.00.00 to $105,000.00 annually plus benefits and incentives.
- Travel: Occasional travel across North America required