Senior Manager, Project Operations

Gatineau, QC
Permanent
Full-time

30 days ago

Telesat (Nasdaq and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 55 years. Backed by a legacy of engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most successful global satellite operators.Telesat Lightspeed, our revolutionary Low Earth Orbit (LEO) satellite network, scheduled to begin service in 2027, will revolutionize global broadband connectivity for enterprise and Government users by delivering a combination of high capacity, security, resiliency and affordability with ultra-low latency and fiber-like speeds. Telesat is headquartered in Ottawa, Canada, and has offices and facilities around the world.The company's state-of-the-art Satellite fleet consists of 14 GEO satellites, the Canadian payload on ViaSat-1 and one LEO 3 demonstration satellite. For more information, follow Telesat on X and LinkedIn or visitThe Project Management Operations (Operational Enablement) role is a foundational operational leadership position accountable for ensuring that projects, tracking, processes, customer fulfillment, documentation, Field Operations, and 3rd party FSR support (Field Support Representatives) are fully integrated into day-to-day network operations.This role acts as the single operational authority that bridges project delivery, customer fulfillment, logistics and live operations, ensuring that customers transition cleanly from design and implementation into repeatable, supportable, and auditable operational capability.\nAccountabilitiesProject Management & Operational Delivery

Own and govern the end-to-end customer project lifecycle for operational initiatives, from planning through operational handover.
Develop and maintain integrated project plans covering scope, milestones, dependencies, risks, and operational impacts.
Ensure projects are delivered on time, within scope, and aligned with operational requirements.
Act as the primary interface between all other Lightspeed Project Management, Engineering, IT, and Operations.
Enforce structured project close-out, including operational acceptance, documentation completeness, training readiness, and lessons learned for customers.

Field Operations & Incident Response

Maintain operational accountability for field operations support, including:
Standard field operations procedures
Dispatch coordination and escalation paths
Field readiness and tooling alignment
Act as an operational escalation point during major incidents and service-impacting events.
Support incident response by ensuring:
Accurate documentation and runbooks are available
Field teams are properly briefed and coordinated
Post-incident reviews feed improvements into training, documentation, and processes
Ensure field operations are fully integrated into incident, change, and maintenance workflows.

Logistics & Repair

Leadership for the Logistics and Repair Centre, ensuring operational testing and quality across Lightspeed hardware assets.
Define and lead logistics standards to ensure compliance, repeatability, and scalability for Global customers across the network.
Own asset lifecycle, refurbishment, repair, and redeployment to extend service life and reduce capital expenditure.
Oversee Logistics and Repair operations, service restoration priorities to meet deployment schedules, customer onboarding, and critical network recovery.
Lead cross-functional collaboration with Engineering, NOC, Logistics, and Field Operations to resolve issues and improve customer driven outcomes.
Establish performance metrics, capacity planning, and continuous improvement initiatives to increase throughput, consistency, and turnaround times.

Required Qualifications & Experience Education:Electronics Engineering Technologist Diploma or equivalent post-secondary education in Technical Communication, Telecommunications, or Network Engineering.Experience

8-12+ years in telecommunications, satellite, or network operations environments
Proven experience in:

Project or program management in operational contexts
24/7 mission-critical operations
Change management and release governance
Demonstrated leadership across cross-functional teams (Operations, Engineering, IT, Field Services)
Experience supporting or leading incident response and field operations

Technical & Operational Expertise

Strong understanding of:

Network Operations Centers (NOC)
Incident, problem, and change management
Customer Fulfillment and Service Assurance
Familiarity with:

Project management tools (Jira, Smartsheet, MS Project)
Knowledge platforms (Confluence, SharePoint)
ITIL / ITSM frameworks
Experience with release management, CAB operations, and operational readiness reviews
Strong understanding of satellite communications, RF principles, IP networking, and service assurance frameworks.

Leadership & Soft Skills

Strong operational judgment and decision-making under pressure
Excellent written and verbal communication skills
Ability to translate complex technical work into operationally executable outcomes
Highly organized, systems-oriented, and detail-driven
Comfortable operating across strategic planning and hands-on execution
Bilingual (English and French) preferred.

\nAt Telesat, we take pride in being an equal opportunity employer that values equality in the workplace. We are committed to providing the best candidate experience possible including any required accommodations at every stage of our interview process. All qualified applicants that have been selected for an interview that require accommodations, are advised to inform the Telesat Talent team accordingly. We will work with you to meet your needs. All accommodation information provided will be treated as confidential.

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