VIE - Customer Service Officer (m/f)

Alstom

  • Quebec City, QC
  • Permanent
  • Full-time
  • 1 month ago
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.Could you be the VIE - Customer Service Officer we're looking for?Your future roleLead the Customer Service activities, with regular customer visits, to understand customer needs and create a trusting and strategy. close relationship. Leading quotations process, meaning you will be responsible to price our parts, using your better judgment and Finance guidelines.We'll look to you for:
  • Receiving, processing, and responding to customer inquiries and requests for quotations.
  • Setting up pricing for spot sales based on sound judgment and finance guidelines, aligning with sales strategies.
  • Managing orders from receipt to customer payment, ensuring adherence to quality, cost, and delivery (QCD) commitments.
  • Handling invoicing, credits, and financial modules in SAP with confidentiality and accuracy.
  • Maintaining accuracy and validity of price lists, order books, and customer databases.
  • Manage Customer interface, produce and communicate regular status and performance reports in relation to both internal and external customers using Customer dashboard
  • Interface with Technical, Quality, Finance and Supply Chain departments to investigate the customer returns/rejects and handle warranty claims, taking appropriate actions in accordance with contract or company guidelines.
All about youWe value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:
  • Bachelor's degree in Business Administration or a related field.
  • Professional experience in customer service roles.
  • Operational effectiveness and accountability.
  • Strong collaboration and teamwork abilities.
  • Transparent and effective communication skills.
  • A motivating and inspiring approach to leadership.
  • Commitment to upholding Environment, Health, and Safety (EHS) standards
  • Fluent in English
Things you'll enjoy Join us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also:
  • Work with innovative tools and processes for customer service excellence.
  • Collaborate with transverse teams and helpful colleagues.
You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you!Important to noteAs a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.

Alstom