SummaryOur client is a well-established Canadian apparel retailer with a long-standing national footprint and a multi-brand store portfolio. With deep roots in the industry and a clear focus on people, performance, and customer experience, they are seeking a Regional Manager to lead and elevate a group of stores across the Ottawa region. This is a visible field leadership role for a proven retail operator who knows how to balance people leadership, operational discipline, and commercial results. The successful candidate will act as both coach and business partner to Store Managers, ensuring consistency, accountability, and a strong customer-first culture across the region. This role sits at the intersection of leadership and execution. You will be trusted to run your region like a business-developing leaders, driving performance, and ensuring brand standards are delivered every day, in every store. Competitive base salary of $80,000 - $100,000, plus performance-based bonusContact Liz Crompton at or submit your resume in confidence below.DescriptionPeople Leadership & Talent DevelopmentLead, coach, and develop a team of Store Managers with a strong focus on engagement, accountability, and succession planningRecruit and retain high-performing leaders who are passionate about customer experience and team developmentConduct regular check-ins, performance reviews, and development planningModel the behaviours and mindset expected of leaders across the regionIdentify performance gaps and create clear, practical improvement plans with follow-throughFinancial & KPI PerformanceDeliver regional sales targets and key performance metricsManage payroll and controllable expenses in line with budget expectationsDrive performance against KPIs such as units per transaction, average transaction value, and customer data captureUse data and insight to prioritize actions that create the greatest impactOperational Excellence & Brand ExecutionEnsure consistent execution of merchandising, visual standards, and operational programsLead the rollout of store initiatives and corporate directives with attention to detailConduct regular store visits to identify strengths, risks, and opportunitiesAct as a problem-solver and resource for store leaders on operational and customer-related issuesMaintain strong communication with head office partners and cross-functional teamsRequirements3+ years of experience as a District, Area, or Regional Manager in retail or a service-driven environment5+ years of Store Manager or equivalent multi-unit leadership experiencePost-secondary education in business or a related fieldWillingness and ability to travel up to 50%A people-first leader who knows how to inspire, coach, and hold teams accountableCommercially minded with a strong understanding of retail operations and performance driversCustomer-centric, with high standards for service and executionConfident decision-maker who is action-oriented and resilientComfortable working cross-functionally and managing changeCorporate CultureCompetitive base salary of $80,000 - $100,000, plus performance-based bonusStable, full-time permanent role with a long-established Canadian retailerAutonomy and trust to lead the region with real ownership and accountabilityClear expectations, defined KPIs, and strong operational support from head officeOpportunity to lead experienced store teams while building future leadership bench strengthA people-first culture that values development, engagement, and internal growthExposure to multi-brand operations within a national retail organizationTravel-supported role with the ability to work closely with stores and teams in the fieldA respectful, inclusive workplace committed to accessibility and accommodation throughout the employment lifecyclePosition TypePermanent
