Customer Success Manager

West Coast Careers

Canada
Permanent
Full-time

6 days ago

About the RoleWe are hiring a Client Success Manager to support and grow a portfolio of brands and agencies. This individual will serve as a key partner to clients, ensuring successful onboarding, strong campaign performance, and long-term retention.This is a fully remote role ideal for someone with a strong background in Amazon Ads and client-facing account management.What You’ll Do

Build and maintain strong client relationships
Provide strategic guidance and hands-on support for Amazon Ads campaigns
Lead onboarding and improve client processes and documentation
Collaborate with internal teams to enhance the client experience
Track performance metrics and identify opportunities for growth
Manage client questions, issues, and escalations effectively
Share insights and feedback to improve internal tools and offerings
Support client education through trainings and best practices

What We’re Looking For

5+ years of experience in Client Success, Account Management, or related field
Required: Amazon Ads experience
Strong communication and problem-solving skills
Ability to manage multiple clients and priorities
Experience working cross-functionally
Self-starter who thrives in a remote environment

Must have hands-on experience with Amazon Ads to be considered

West Coast Careers

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