Inside Sales Supervisor - ( Electrical/ Construction - OEM )
- Abbotsford, BC
- Permanent
- Full-time
- Provides immediate supervision of inside sales and counter personnel.
- Coaches and mentors inside and counter staff on order entry, quotations, margin enhancement, problem solving, and communication etiquette.
- Takes leadership and direction from branch management and communicates to employees.
- Assists with team workload distribution.
- Verifies attendance records, provides input on hiring matters, assists with performance appraisals, takes direction on training and development of staff, and assists with disciplinary actions.
- Analyzes trends and provides input on branch action plans to correct issues, improve service, and optimize productivity.
- Serves as liaison with suppliers for return authorizations.
- Directs credit management in extension of credit and collection of accounts receivable le claims and deductions.
- Provides and organizes product training for team and vendors.
- High School Degree or equivalent required; Bachelors' Degree preferred
- 5+ years required of inside sales experience
- Knowledge of business and management principles, including strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources
- Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
- Administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures and terminology
- Strong verbal, written, analytical, persuasion and interpersonal skills
- Excellent communication and computer skills
- Effective time management
- Demonstrate teamwork, leadership, and flexibility
- 2 years preferred of sales supervision and department site P&L
- 3 years of electrical experience preferred
- Ability to travel 0% - 25%