ERP CONSULTANT
Atos
- Windsor, ON
- Permanent
- Full-time
- Monitor the incidents daily, check and priority and update the comments based on the SLA.
- Analyze the issue, understand the root cause, resolve or replicate the error in QA/test environment, troubleshoot with the application development team(App dev-SAP ABAP)
- Coordinate with SAP counterparts/client SME to trigger the Change management so bug fix or enhancements can be done.
- Provide test data to the SAP app dev team so the technical test can be done.
- Once the changes are released to QA, perform the functional testing in 2 environments which are in support rail (C and E systems), prepare the solution manager steps, update the test results in JIRA, coordinate with the SME to update the KANBAN.
- Share the test results with business analysts or business liaison to get the UAT approval.
- Coordinate with the SME to retrofit the changes in project rail(D and Q systems) and perform testing similar to step 5
- Monitor interface error monitor to make sure the errors are resolved sync SAP S4 system with the respective boundary systems
- During project go live/release, participate in the integration test cycles to validate the respective business processes/test cases which are assigned to the respective individual and respond to the handholding counterpart in a timely manner.
- Participate in daily stand ups/huddle with the onshore team.
- Monitor background jobs and ensure they were completed, analyze longer processing times etc
- Volume/Performance Testing support