Retail Service Stock & Vendor Management Coordinator - 12 Month Contract

• We Will Hire, Inspire, and Retain the Best
• We Will Be Totally Customer Centric
• We Are Committed to Caring About Each Other, Our Communities, and Our
• Environment
• We Will Be Data Driven – System Thinking – Entrepreneurial
• We Will Be Committed to True and Shared Value Creation

• Store Variance to Budget S&A
• Net Promoter Score
• Indigo Help SLAs

• Service Stock program management:

• Administer 2-million-dollar store S&A budget
• Ensure adequate service stock on hand at DC and with vendors to ensure stores never run out of business-critical supplies
• Work with DC and finance to ensure service stock scrapping is executed as needed
• Act as a liaison between the creative studio, various internal teams and vendors to ensure new service stock programs are implemented on time and within budget
• Work with RD and store teams to ensure they are aware of S&A budgets and performance to those budgets at all times
• Provide support to internal teams, ensuring that specific supplies or equipment are sent to stores
• Liaise with over 50 vendor partners to ensure stores have all necessary operating supplies and equipment
• Accurate and timely coding of invoices to ensure vendors are paid and the appropriate internal teamsare are charged for expenses
• Execute daily, weekly and monthly store reporting tasks as directed by the Manager Retail Operations and Profitability
• Support the drive for a customer-centric culture within stores and the home office by consistently modelling customer-centric behaviour and ensuring the customer is at the forefront of all decision-making and design processes
• Seek out and communicate continuous improvement opportunities in all systems and functions within the area of responsibility
• Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo’s customers
• Proactively identify and anticipate customer expectations and needs

• Collaborate with others to drive flexible and iterative solutions, quickly and easily
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to get input
• Encourage others to freely share their point of view and be open to feedback

• Model Indigo’s beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion, and influence change through your team and/or the organization

• Zone Vice Presidents, Regional Directors and Store Leadership teams
• Retail Customer Experience, Store Development and Facilities teams
• Finance team
• Distribution Center team
• Creative studio team
• Loss Prevention team
• Visual team

• Vendors and Suppliers

• At least 2 years of progressive experience in a retail environment
• Budget administration experience

• Basic knowledge of SAP
• Intermediate understanding of Excel
• Strong operational background
• Strong communication and interpersonal skills
• Excellent time management skills and ability to multitask
• Creative, enthusiastic, and flexible, with the ability to adapt to change.
• Team-oriented, with the ability to work independently.

Indigo