Product Quality & Recovery Co-Worker

• You're business-minded and result-driven with a customer focus
• You have experience working in a customer- and commercial-oriented business
• You're open to change and a high level of flexibility with a high ambition to work in a team environment
• You can take personal initiatives
• You can prioritize and organize personal work duties to make the most efficient use of time available
• You're creative with attention to detail
• You have a good knowledge of the IKEA product range
• You can use power tools and craftmanship in product assembly
• You're customer service minded - with the right attitude and behaviour to actively help customers to buy
• You can prioritize daily tasks based on need and volume and work under pressure
• You have an operational understanding and logical thinking
• You have good communication, interpersonal and influencing skills
• You're flexible with a readiness to change
• You can work well both in a team and individually
• You have a good knowledge of the IKEA product range
• You have a good understanding of merchandising techniques and how to create a commercially attractive As-Is offer
• You have a good understanding of customer behaviour in an omnichannel retail environment
• You have a good knowledge of the waste management and sustainability principles
• You have a good knowledge of using IT systems and other tools in daily work duties
• You have a good knowledge of functions within the IKEA unit and how they contribute to the product recovery, quality and safety processes
• You have a good knowledge of the store's product recovery, quality and safety processes
• You have a basic understanding on how each workflow within recovery and quality affects the units profit and loss
• Physically able to perform tasks requiring frequent walking and safe lifting-sometimes up to 50 lbs

• Take necessary action on products to give them a second chance, through As-Is Selling, Repackaging or spare parts management
• Present and Sell IKEA products in As-Is using a strong commercial expression, selling these products with pride, and setting relevant prices that are attractive to customers yet still generate the best results for the business
• Always consider the sustainability impact when deciding when and how to recover products
• Represent and be an ambassador for product recovery, quality, and safety awareness in the unit
• Work closely with the different functions in the unit to ensure that common working routines and processes are followed related to product quality, safety and recovery
• Support and execute the product quality and safety related tasks in the unit to constantly improve customers' product quality perception of our IKEA products

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

IKEA