Pharmacy Assistant-Communication-Express Scripts Canada
The Cigna Group
- Mississauga, ON
- Permanent
- Full-time
- Do you want to work with a great team & improve patient lives every single day?
- you want to make a difference and improve patient health outcomes every day?
- Investigate/solve/respond to the reason for the communication, including but not limited to prescription transfers, refill requests, payment solutions, and shipment tracking.
- Communicate and follow-up with pharmacy providers and prescribers on regarding patient care
- Gather information to create and maintain patient medication profiles
- Escalate complex situations as necessary
- 2 years of relatable experience, preferably in a pharmacy setting
- Proficient in Kroll software
- Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)
- CRM experience is preferable but not required
- Excellent written, verbal and oral communication skills,
- Team player with the ability to work independently
- Strong customer service focus
- Strong work ethic and positive attitude is a must
- Strong interpersonal skills with ability to work independently with minimal supervision
- Flexible to situations and adaptable to change
- A thorough understanding of quality assurance and delivery of service excellence
- Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines
- Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly.
- Results-oriented paying attention to detail
- Ability to multi-task
- Bilingualism (English and French) is an asset