Customer Success Manager

Toronto, ON
Temporary
Full-time

2 months ago

Our client, a leading organization in election technology, is seeking a Customer Success Manager to join their team. As a Customer Success Manager, you will be part of the Operations department supporting election officials and their staff. The ideal candidate will have excellent communication skills, strong customer empathy, and a proactive approach to problem-solving, which will align successfully in the organization.Job Title: Customer Success ManagerLocation: Toronto, ONWhat's the Job?

Identify the customer's desired outcomes and coordinate resources to achieve them.
Design and oversee a customer-centric election support framework to ensure a successful post-sale experience.
Advocate for customer needs by collaborating with internal teams to resolve issues promptly and effectively.
Build strong, strategic relationships with customers to ensure ongoing value and success.
Manage the customer lifecycle, including onboarding, training, and ongoing support, while maintaining clear communication.

What's Needed?

10+ years of professional experience in customer success management within technology or government sectors.
Experience in the elections industry is preferred.
Proven ability to develop meaningful and lasting customer relationships.
Excellent project management and communication skills.
Willingness to travel up to approximately 50% and hold a valid driver's license.

What's in it for me?

Opportunity to work in a dynamic, results-driven organization committed to innovation and customer service.
Supportive work environment focused on teamwork, work-life balance, and internal growth.
Comprehensive compensation package including competitive salary, bonus incentives, and company-paid benefits.
Support for ongoing training and professional development.
Chance to contribute to election processes and make a meaningful impact in the community.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

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