Lead Support Representative, Technical Document

Ricoh View all jobs

  • Toronto, ON
  • Permanent
  • Full-time
  • 7 days ago
Job Category: Service DeliveryDegree Level: Some CollegeJob Description:Lead Support Representative, Technical Documents / Technical Document Specialist 2The Technical Document Specialist 2 is responsible for the completion and/or production of the overall data, graphic design and print production needs of the BIS production facility. The main function of the position is data management and supporting project completion as it relates to all scanning, printing and digital work (eg preparation of files for optimal printing and insertion). Through their knowledge and experience of all bis business lines the expectation is that they will be a resource of education for all LDS production staff. The qualified candidate must be able to work in a demanding fast paced environment while managing multiple deadlines.Responsibilities:
  • Delivers graphic output from customers' basic ideas to meet business needs;
  • Designs and produces print and presentation-ready artwork including graphs, charts, posters and/or photos;
  • Meets customer quality and design requirements;
  • Maintain a graphic and photographic library of design files as well as digital records for all work completed;
  • Keeps abreast of industry thinking, new ideas and technologies;
  • Uses innovation to address complex problems and business needs while meeting the constraints of cost, time and client need;
  • Adheres to legal requirements relating to duplication, printing, software, digital images/artwork and fonts;
  • Adheres to production schedules and deadlines;
  • Consults with client and staff to identify their graphic needs, budget constraints and reasonable deadlines for the project;
  • Perform QC (quality control) on all produced materials for accuracy of completion;
  • High performance ability in all aspects of scanning, printing and assembly functions within the production environment;
  • Responsible for providing direction to production team on job specific instructions based on the desired output for scanning, litigation and backfile projects;
  • Prepare print files and data export files for mail merges, print and intelligent insertion
  • Complete invoicing and required reports for completed projects;
  • Other duties as assigned by manager.
Qualifications:
  • 4 year Post-Secondary Education in Commercial Art\Graphic Design or equivalent experience
  • Minimum of 3 years related experience
  • Prior work experience in Print and mail environment, a legal FM (Ricoh Managed Customer Site), or a graphics environment is preferred
Knowledge & Skills:
  • Proficiency in Microsoft Office (most notably Excel) and Adobe Creative Suite (Illustrator, Indesign, Dreamweaver, etc.)
  • Working knowledge of mail merge process and understanding of document preflight
  • Must be able to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales and production departments
  • Must be able to adapt to changing situations and be flexible
  • Must be able to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards
  • Effective verbal and written communication skills
  • Has knowledge of desktop publishing software to ensure client files can be manipulated (or created) for proper output. Workflow development an asset
  • Has operational knowledge of specialized equipment such as a production color printer, high volume scanners, paper cutters, paper drills and laminating devices
Other Requirements:
  • May be required to work outside of regular business hours depending on production and business needs (10%)
About Us:Come Create at Ricoh:If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.Invest in Yourself:At Ricoh, you can:
  • Select the medical, dental, life, and disability insurance coverage that fits your needs.
  • Contribute to your financial security with Ricoh Canada's Retirement plan, with company matching contributions.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually.
  • Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

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