Front desk agent

Montreal, QC
$37.45 per hour
Permanent
Part-time

3 hours ago

Work place : 1050 Rue De La Gauchetière O, Montréal, QC H3B 4C9Status: Full timeSalary: 37.45$ per hourAcquired in 2018 by Tidan, this hotel is located in the heart of the Montreal metropolis. The Marriott Château Champlain is a 1-minute walk from the metro, accessible by an underground route, adjacent to the Bell Centre and also by 1000 de la Gauchetière. This iconic and emblematic hotel in Montreal was completely renovated in 2021, with 36 floors, 614 rooms, 13 suites, 25 meeting rooms and can accommodate up to 1000 customers. If you are looking for a stylish and modern work environment, join the inspiring team of one of the largest hotels in downtown Montreal.Benefits :

Workplace close to public transportation
Meals included (taxable).

Reduced rates * 2 weeks vacation

Referral program
Opportunities for professional development and career advancement within Tidan and Marriott

Reporting to the front desk supervisors, the Receptionist takes room reservations, greets clients upon arrival and during their stay provides information about the establishment and its services as well as tourist attractions, and receives payments from clients.Job Description:

Take reservations
Coordinate arrivals and departures of clients
Promote hotel products and services
Collect payments for services rendered
Answer various questions about establishment services, tourist attractions, and different regional activities
Coordinate group arrivals and departures
Direct incoming calls
Handle customer complaints
Perform any other customer service-related task

Skills:

Have a degree in hotel management
Perfectly bilingual (spoken and written English/French)
At least 2 years' relevant work experience in face-to-face customer service

Comfortable negotiating with customers * Good numeracy skills and comfortable with numbersInterpersonal skills and enjoy working with the public * Ability to communicate clearly and courteously with customers

Neat, impeccable appearance and a positive, professional attitude
Ability to work with and be responsible for a float register
Ability to work around tight schedules
Demonstrate a sense of responsibility
Ability to work independently as part of a team
Available to work night shifts as needed.

Languages: Bilingualism (French and English) spoken and written is required for this position as we serve an international clientele.Who are we:Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: .Why join our team:Apart from competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance, and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the department and the hotel you join. A bonus is also provided via our referral program and more.We believe in teamwork and are committed to creating a high-performing team whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you.

Marriott

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