Home Insurance Specialist
Home Trust
- Toronto, ON
- Permanent
- Full-time
- Update insurance related information in Home Trust Company's database by going through information sent by clients, insurance companies and internal partners
- File insurance cancellation notification received and follow-up with client and/or broker to ensure proper insurance coverage is maintained
- Identify mortgage loans that are not covered by an adequate home insurance policy and arrange blanket
- Insurance coverage for these loans to make sure Home Trust Company's interests are protected at all time
- Send written correspondence to clients to follow-up on status of their home insurance policy
- Receive phone calls from clients and provide information related to correspondences that were sent and/or gather information from clients related to the status of their insurance policy
- Deal with escalated calls and e-mails from clients and internal business partners prior to referring to management
- Manage the update of multiple reports outlining loans that do not have adequate insurance coverage or that were placed on our umbrella policy by reviewing information received from internal business partners, insurance companies and clients
- Support the Company's Operational Risk Management by monitoring account activity and ensuring that recorded transactions do not present a risk to the company
- Report to management any activity that may present an adverse risk to the company
- Gather and review information provided by clients, insurance adjustors and contractors related to home insurance claims from the day Home Trust Company is made aware of property damage to day when claim is resolved
- Assist mortgage servicing as necessary
- Secondary School Graduation Diploma required
- Post secondary degree or diploma preferred in Business or equivalent
- 2 years in mortgage administration or insurance claims
- Problem solving - exceptional
- Proactive/ takes initiative/ self starter
- Customer service focused
- Diplomacy
- Communication (verbal and written) - excellent
- Quality focused
- Attention to detail/ accuracy
- Professional maturity- exceptional
- Collaborating
- Multi-tasking in fast paced, deadline driven environment
- Risk management objectives and processes - expert knowledge
- Results-focused/driven
- MS Office Suite - proficient
- Excel - proficient
- Bilingualism an asset
- Some work beyond standard hours