Director of Operations
The Sutherland Group of Companies
- Castlegar, BC
- Permanent
- Full-time
- Opportunity to Lead operations while mentoring and developing your team by identifying training needs, facilitating growth opportunities and fostering a supportive environment that motivates individuals to excel and strengthens the Sutherland Group's industry leadership.
- A professional and respectful environment.
- As a member of the Sutherland Group, we are proud to be able to serve not only our loyal clients but our partner companies as well, guaranteeing work for our industry-leading teams.
- Pension Program with Sutherland Group matching contributions up to 100%, starting at 3%, increasing in graduated increments, and topping out at 5% after 8 years.
- Extended health benefits program through a cost-shared benefits plan
- Confidential Employee Family Assistance Program
- Health & Safety Policy & Programs
- Ensuring all actions incorporate “Sutherland Group Enterprise's Core Values” of Curious and Adaptable, Trustworthy, Humbly Confident, Better Together, and Make it Happen.
- Monitor and champion the safety performance within their portfolio and actively contribute to a “Safety First” culture.
- Plan, develop, and execute organizational goals and strategies, ensuring alignment with the Sutherland Group's long-term vision.
- Provide strategic direction, leadership, and mentorship to managers and the internal team, fostering a collaborative, supportive learning environment through training, feedback, and recognition to enhance skills and drive career development.
- Oversee day-to-day operations, identifying opportunities for improvement, driving operational efficiency, and implementing financial and administrative controls.
- Identify the training and development needs of leaders within the portfolio.
- Ensure that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organization's business plan and vision.
- Responsible for full-cycle RFP management.
- Responsible for service expectations on projects under their supervision, which will include customer meetings and hitting identified targets.
- Monitor revenues, budgets and equipment efficiency and provide weekly scorecard data for projects.
- Collaborate with sales and marketing to drive business development.
- Drive Accountability and Performance: Establish clear metrics, track goals, and empower the team to take ownership of projects, fostering a transparent and accountable culture.
- Implementing policies and procedures as required.
- Always Be Recruiting, to meet operational needs, and expand and increase the skill set of the division.
- At least 8 years of Heavy Equipment industry-related experience including 5 years in a supervisory capacity.
- Project management experience, coordinating multiple crews or contractors.
- Proven contract administration and excellent attention to detail.
- Experience managing projects in highly regulated industries (Fortis/Hydro)
- Prior P&L responsibility
- Knowledge of provincial employment and occupational safety legislation.
- Considerable tact and discretion are required in dealing with employees, managers, and external enforcement authorities.
- Experience working within a CRM to manage project pipeline
- Must possess good verbal and written communication skills.
- Process driven, with proven experience in technical writing, process, and procedure development
- Strong organizational, planning, and management skills
- Proficient in Microsoft Office Suite, most importantly Word and Excel
- Working knowledge of AutoCAD or similar
- PMP designation is preferred