Operations Officer II
- Edmonton, AB
- $23.13 per hour
- Contract
- Full-time
Pay Rate: $23.13 per hour
Location: Edmonton, AB
Location Type: 100% in-office effective Nov 3 2025, one day work from home (to be discussed with manager)
Hours: Can range between 8am to 6 pm (to be discussed with manager)
Training: In person, 100% onsite for trainingJob Responsibilities:
- Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
- Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.
- Identify opportunities to improve service delivery.
- Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels.
- Interact with partners by responding to requests in an effective and timely manner.
- Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity.
- Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures.
- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate.
- Support the timely and accurate completion of business processes.
- Actively review internal processes/activities and provide ideas for process improvement.
- Investigate and escalate non-standard or high-risk activities as appropriate.
- Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management).
- Be knowledgeable of and comply with Bank Code of Conduct.
- How will performance be measured: Meeting SLA, sticking to deadlines, team interaction as well as quality of work and productivity.
- 2+ years Admin experience
- Excellent written and verbal communication skills
- Microsoft office experience, Proficient in Excel, word and PowerPoint
- Time management skills
- Must be able to work independently as well as in a team
- Adaptable and willing to learn
- Tech savvy - able to pick up on internal systems and quick leaner
- Understanding of risk compliance
- Punctual and reliable
- Organized and hardworking