ServiceNow QA Analyst – ITSM & APM Modules

• Prepare Test Plans based on functional and business requirements

• Develop, review, and execute Test Cases from User Stories, Use Cases, and Requirement Documents

• Identify Test Scenarios and apply Test Case Design Techniques

• Create and maintain Requirement Traceability Matrix (RTM)

• Perform various types of testing:

• Integration, System, Functional, Regression, Sanity, Smoke

• User Interface (GUI) testing

• Database testing

• User Acceptance Testing (UAT)

• Performance testing

• Execute Data Migration testing across different environments

• Work with ServiceNow BA/BSA to understand project requirements

• Participate in requirement review meetings and GAP analysis

• Track and manage defects using JIRA or Test Data Management tools

• Participate in defect triage calls with SMEs, BSA, and developers

• Provide input for Test Closure Reports

• Test Automation using Selenium

• Use HP Quality Center / ALM / Test Director for test management

• Basic knowledge of Java, HTML, CSS, XML, JavaScript, SQL

• Agile / Scrum and Waterfall (SDLC / STLC)

• ITIL processes and ITSM/ITOM module expertise

• Knowledge of Incident, Problem, Change, Release, Request Management, and Portal modules

• Expertise testing ServiceNow ITSM and APM modules

• Strong experience in Data Migration testing

• Proficient in preparing Test Plans, Test Cases, and Test Scenarios

• Strong analytical, reporting, and communication skills

• Ability to work independently or as part of a team

• Hands-on experience with multiple testing tools and automation frameworks

• Exposure to enterprise-level ITSM/ITOM workflows and processes

• Familiarity with multiple development methodologies (Agile / Waterfall)

• ServiceNow Modules: ITSM / ITOM (Incident, Problem, Change, Release, Request Management, Portal)

• Languages: Java, HTML, CSS, XML, JavaScript, SQL

• Testing Tools: Selenium, HP QC / ALM / Test Director

• Defect Tracking: JIRA

Astra North Infoteck Inc.