Business Intelligence Analyst-Learning Services Senior Program Manager

Mississauga, ON
$109,830-159,830 per year
Permanent
Full-time

6 days ago

OPENTEXT - THE INFORMATION COMPANYOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.AI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.YOUR IMPACTWe are seeking a highly skilled and motivated Business Intelligence Analyst to join our dynamic team. The ideal candidate will be responsible for collecting, organizing, presenting, and interpreting data to support business decision-making processes. This role is crucial in driving business intelligence, advanced analytics, and data integration initiatives. The analyst will also be involved in numerous traditional report development projects using Power BI and Microsoft Excel.The BI Analyst role will be part of the Learning Technology & Analytics team, leading the design, implementation, quality control, and continuous improvement of reports and dashboards used across Learning Services and the broader OpenText communities.This role will be instrumental in executing our data and analytics strategy. A significant focus will be on data quality control as information from existing systems flow into our comprehensive data platform. From there, the BI Analyst will creatively employ reporting technologies to (a) understand learning audience behavior and (b) extract key insights and KPIs for business success.You think globally, are an innovator, strategist and executor. If you thrive on solving complex technical challenges in the areas of corporate training, collaborating with diverse stakeholders, working in a fast-paced high-growth environment, and are an excellent communicator who can convey complex technical concepts in plain English, this role is for you.YOU ARE GREAT AT

Data Collection & Organization: Gather data from various sources, ensuring accuracy and completeness. Organize data in a structured manner for easy access and analysis.
Data Analysis & Interpretation: Analyze complex data sets to identify trends, patterns, and insights. Interpret data to provide actionable recommendations to stakeholders.
Report Development: Create and maintain reports and dashboards using Power BI and Microsoft Excel. Ensure reports are visually appealing, accurate, and provide valuable insights.
Business Intelligence: Develop and implement business intelligence strategies to support organizational goals. Collaborate with cross-functional teams to understand business needs and deliver data-driven solutions.
Advanced Analytics: Utilize advanced analytical techniques to solve business problems. Perform predictive and prescriptive analytics to forecast future trends and outcomes.
Data Integration: Integrate data from multiple sources to create a unified view. Ensure data consistency and integrity across different systems and platforms.
Stakeholder Collaboration: Work closely with stakeholders to understand their data needs and provide timely and relevant insights. Communicate findings effectively to both technical and non-technical audiences.

WHAT YOU NEED TO SUCCEED

Bachelor’s degree in Business, Data Science, Computer Science, Engineering, or a related technical field.
Proven experience as a Business Intelligence Analyst, data scientist or similar role.
Proficiency in Power BI, SQL Server, Data Analysis Expressions (DAX), Power Query M, and Microsoft Excel.
Strong analytical and problem-solving skills.

Proven experience successfully collaborating with cross functional stakeholders at various levels in the organization to drive change.
Proven program and project management skills and ability to execute, with strong attention to detail.

Proven ability to build and communicate complex technical processes and procedures through visual and text-based documentation, as well as verbally to nontechnical stakeholders or collaborators.

Proven prioritization skills, working in a fast-paced environment with evolving business priorities.
Excellent written and verbal English communication and proven ability to convey complex technical concepts in plain English.
Proven ability to use facts and data to make compelling recommendations, and influence stakeholders at all levels in the organization - including executives.
Self-starter, takes initiative, follows through to completion.
Experience succeeding within a complex multi-solution culture with a global footprint.

Self-motivated and able to work collaboratively and communicate effectively with a variety of technical and creative individuals and members of cross-functional project teams.

Exceptional organization, decision making, problem-solving, interpersonal and influencing skills.
Ability to recognize and implement realistic and practical “real world” solutions.
Commitment to lifelong learning and staying current on learning industry trends and innovations.

Preferred Skills:

Experience with other BI tools such as Tableau, Domo, Vertica, or QlikView.
Knowledge of data governance and data warehousing concepts.
Familiarity with programming languages such as Python or R.
Understanding of machine learning and statistical modeling techniques.

Why Join Us:

Opportunity to work on exciting and challenging projects.
Collaborative and supportive work environment.
Continuous learning and professional development opportunities.
Competitive salary and benefits package.

If you are passionate about data and have a knack for turning complex information into actionable insights, we would love to hear from you!ONE LAST THINGOpenText is more than just a corporation—it’s a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don’t just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.Salary Range: $109,830 - $159,830; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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