Dispatcher and Logistics Administrator

IS2 Workforce Solutions

Calgary, AB
$25.00 per hour
Permanent
Full-time

13 days ago

IS2 Workforce Solutions is partnering with a fast-growing, Alberta-based busing company to recruit a Dispatch and Logistics Administrator. This role plays a vital role in supporting the bussing logistics and maintaining service efficiency within the Operations department. This position is responsible for real-time route tracking, midday monitoring, and ensuring timely, clear communication with families, schools, and staff.A key part of the role includes finding last-minute coverage for driver and attendant absences. This position is also a frontline responder to on-road issues, incidents, and emergencies, upholding our commitment to safe, reliable, and timely student transportation. Are you quick on your feet, love solving problems, and thrive when the pace picks up? If keeping operations on track and working with a reliable, high-energy team excites you, this is your chance!Job Types: Temporary to PermanentWork Location: NE Calgary, In personPay Rate: $25/ hourSchedule: Monday – Friday, occasion rotational weekends; 06:00am-14:00pm or 10:00am-18:00pmWhat You’ll Do:Route Monitoring and Coverage

Track live route progress to ensure timely pickups and drop-offs
Monitor route accuracy and verify correct pickup and drop-off locations
Manage staff coverage in response to last-minute book-offs for drivers and attendants

Communication and Support

Communicate professionally with guardians and school contacts regarding delays, incidents, or concerns
Respond promptly to inquiries, disruptions, and routing issues
Answer phone calls professionally, maintaining a calm and solution-focused approach under pressure

Incident and Emergency Response

Act as the primary delegate and responder in emergency situations, including collisions, behavioural incidents, and medical emergencies o Initiate appropriate actions, including contacting other departments and calling 911 on staff’s behalf when necessary
Collaborate with the Operations team to document and resolve incidents, such as vehicle collisions, behavioural issues, and equipment malfunctions

What We’re Looking For:

Candidates with experience in crisis response, particularly those with dispatch or emergency services backgrounds, are encouraged to apply.
Excellent customer service skills, with the ability to remain calm and solution-focused under pressure.
Experience in dispatch, logistics, or transportation is an asset but not required – we’ll train the right person with the right attitude!
Solution-focused team players that can work well under pressure.
Demonstrated leadership skills and the ability to take initiative.
Strong multitasking and organizational skills.
Excellent communication – both with drivers on the road and customers on the phone.
Tech-savvy with dispatch/logistics systems
Multilingual candidates are encouraged to apply.

Why Join Us?

Proudly Canadian owned and operated
IS2 is a leader in Safety, and we are WCB CORE certified
We offer “White Glove Service” to our customers and candidates
We care about your candidate experience
We offer our candidates opportunities with companies where they can learn and grow
We offer a supportive work culture with strong safety practices.
Competitive compensation.

Note: We thank all applicants for their interest; however, only those selected for interviews will be contacted.Note: As part of the hiring process, candidates are required to complete Criminal Background Check, Fit-for-Duty and/ or Drug & Alcohol Clearance and provide a clean drivers abstract, with no more that 5 demerits.Ready to get behind the wheel and build your future with a reliable employer? Apply today! Click the blue APPLY NOW button to apply directly with IS2 and hit the road to your next opportunity!

IS2 Workforce Solutions

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