Front desk agent

Holiday Inn

  • Vaudreuil-Dorion, QC
  • Permanent
  • Full-time
  • 8 days ago
Front Desk Agent - Holiday Inn Express & Suites, Vaudreuil-Dorion (QC)
Permanent, full-time position - Day, evening, and weekend shiftsStrong roots to innovate and grow, together.
We are a family-owned company in Québec for over 50 years, known as a developer, builder, and property manager delivering large-scale projects. Our approach is to build our properties-and beyond our buildings, to create vibrant living environments-and then continue to operate and maintain them. Our expertise spans across the hospitality sector, senior residences, commercial, and residential rentals.Some of the advantages of working with Groupe Robin…
  • Flexible group insurance plan to take care of you and your family
  • Employee Assistance Program
  • Telemedicine: 24/7 access to doctors and other health professionals virtually
  • Fitness reimbursement program
  • Group RRSP with employer contribution
  • Merci! bonus program recognizing years of service
  • Employee referral program with a $500 to $750 bonus
  • Referral bonus of $750 for recommending a new resident to our senior residences
  • Recognition program for years of service
  • Discounts at Groupe Robin's partner businesses
  • Personal leave days to support work-life balance
  • Unlimited coffee
  • Career growth opportunities across all Groupe Robin divisions
  • Preferred rates at all IHG hotels worldwide (InterContinental Hotels Group)
  • Annual employee recognition week and company events
  • Ongoing training and development program
As a Front Desk Agent at Holiday Inn Express & Suites, you will:
  • Welcome guests and complete the required check-in formalities
  • Manage reservations by phone and email
  • Inform guests about hotel services
  • Provide information on cultural, gastronomic, and other local activities
  • Handle reservations for guests (taxi, restaurants, theatre, etc.)
  • Prepare invoices and process guest payments at check-out
  • Update room availability in real time
  • Create a warm and welcoming atmosphere at the reception
  • Promote the hotel's loyalty program to guests
  • Manage the express shop and process sales payments
Do you see yourself innovating and growing with us, together?
For more information, visit the Careers page on the Groupe Robin website.Requirements:
  • Provides excellent customer service
  • Communicates in French
  • Strong command of English, both spoken and written, to serve an anglophone clientele that may represent up to 80% of our guests
  • Knowledge of OPERA software (an asset)

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