Omnichannel (Retail & Marketing) Operations Lead

Burnaby, BC
$65,000-75,000 per year
Permanent
Full-time

23 days ago

Omnichannel Operations LeadAbout the RoleAs skoah continues to expand across retail and digital, we are hiring an Omnichannel Operations Lead to own the execution and rollout of marketing initiatives, retail systems, and customer experience across our shops and e-commerce channels. This role sits at the intersection of marketing execution, retail operations, and digital systems.This is a highly operational role focused on turning ideas into execution across every touchpoint of the business. You will lead the coordination and execution of cross-functional initiatives across retail, e-commerce, and digital marketing, ensuring every launch is accurate, on time, and consistent across all locations.You are someone who thrives in execution. You know how to move from plan to rollout, can manage multiple timelines at once, and are confident working directly inside marketing and e-commerce platforms. You will operate with a high level of ownership and autonomy, managing initiatives from planning through execution with minimal oversight.You will work closely with leadership across retail, digital, and product teams, playing a key role in scaling both skoah and FITSKIN.What You'll OwnCampaign Execution & Rollouts

Own the end-to-end execution of monthly marketing campaigns across retail, e-commerce, and digital channels
Coordinate campaign launches across email, website, paid ads, and in-shop execution
Ensure all campaigns are deployed accurately, on time, and aligned across all touchpoints
Manage campaign assets, including signage, shop materials, and digital creative

Project Management & Retail Initiatives

Lead cross-functional project timelines across marketing, retail, and digital teams
Build clear implementation plans and ensure alignment across all stakeholders
Coordinate shop rollouts, including signage, promotions, and operational updates
Ensure consistency and quality of execution across all locations

Marketing Platforms & Execution

Build and deploy email campaigns in Klaviyo
Execute website updates and landing pages in Shopify
Upload and manage marketing assets across digital platforms
Coordinate influencer, creator, and partnership activations

Digital Advertising

Execute campaign setup across Meta Ads and Google Ads, including creative uploads, targeting, and budget coordination
Monitor campaign performance and support optimization efforts
Ensure alignment between ad creative, landing pages, and campaign messaging

Retail Systems & Platform Coordination

Support and coordinate systems across shops including Mindbody (MBO), Acuity Scheduling, Square POS, Shopify POS, and Square Websites
Ensure marketing campaigns and promotions are properly integrated into booking flows and retail systems
Coordinate or support rollout of new tools, systems, and customer experience initiatives

E-Commerce & Customer Journey

Manage and support ongoing optimization of the Shopify e-commerce platform
Execute website updates, landing pages, and campaign integrations
Identify opportunities to improve the online customer journey and conversion

Analytics & Reporting

Track and report on campaign performance across email, paid media, and e-commerce
Build and maintain dashboards to support decision-making
Identify trends and opportunities to improve campaign effectiveness

What Success Looks Like

Campaigns are launched on time with high accuracy across all channels
Retail rollouts are consistent across all shops with minimal execution gaps
Email, website, and ad campaigns are deployed independently and efficiently
Marketing performance is clearly tracked and reported
Systems and processes become more streamlined and scalable over time

What You Bring

You have experience executing campaigns directly within marketing platforms, not just supporting or coordinating them.
2–4 years of experience in marketing operations, digital marketing, e-commerce, or project coordination
Hands-on experience executing campaigns across email, web, and paid media platforms
Strong working knowledge of Shopify, Klaviyo, Meta Ads Manager, Google Ads, and Google Analytics (or similar tools)
Experience coordinating projects across multiple teams and managing timelines
Familiarity with retail or booking systems such as Mindbody (MBO), Acuity Scheduling, Square POS, or Shopify POS
Comfort working with data, dashboards, and campaign performance metrics
Strong attention to detail and ability to manage multiple moving pieces at once
Experience in retail, multi-location businesses, or direct-to-consumer brands is a strong asset
Creative instincts and familiarity with design tools are helpful, but this is primarily an execution-focused role

About skoahskoah is a Vancouver-based skincare company focused on helping people love the skin they're in. We've built a loyal community through results-driven facials, personalized skincare routines, and thoughtfully formulated products.Today, we operate as a multi-channel business across retail shops and e-commerce, with teams working closely across operations, marketing, and product.We're also growing FITSKIN, a modern facial studio concept built around the idea of personal training for your skin. FITSKIN brings a high-energy, social approach to skincare and represents an exciting next phase of growth.As both brands continue to evolve, we are building the systems, structure, and team needed to support that growth.Compensation$65,000 – $75,000 base salary, based on experienceApplyAt skoah, we are collaborative, entrepreneurial, and always evolving. If you enjoy connecting systems, teams, and execution to bring great ideas to life, we'd love to hear from you.When applying, tell us:

What you love about skoah
What skoah will love about you

Thank you to all applicants for your interest in joining skoah. We will be reviewing applications over the coming weeks and will contact candidates selected for interviews during the second week of April.

Skoah

Apply Now