Project Manager - Service

• Managing one or multiple projects from pre-booking to customer acceptance.
• Prioritizing and directing project activities during the project lifecycle to include planning, scheduling, change management, design, procurement, manufacturing, integration, testing, shipping, as well as all other service deliverables.
• Ensuring assigned projects meet contractual objectives by effectively managing the project schedule, cost, and scope.
• Proactively following change control procedures as needed when contractual objectives change which may include providing contingency plans and problem resolution reports to ensure customer satisfaction.
• Acting as the primary contact between the customer and the organization in order to maintain existing customer relationships and drive customer satisfaction while meeting business objectives.
• Significantly influencing key stakeholders to meet customer needs and business requirements.

• Provides consultation on proposal development as required, including estimating project management efforts on projects and scheduling projects for proposals.
• Participates in the internal Kick Off meeting from Sales/Application Engineering to the organization.
• Initiates and leads the Customer Kick Off meeting.
• Flows down contract requirements to the project team to ensure each team member is aware of his/her obligations.
• Develops the project schedule and allocates project budget based on initial commitments both internally and externally (contractual).
• Develops and manages the project schedule with input from various departments to ensure alignment with both internal and contractual delivery commitments.
• Conducts project-specific meetings with both in-house personnel and the customer, as needed.
• Follows document management processes for project documentation to ensure compliance with business, contractual, and document retention requirements/laws.
• Manages the scope and deliverables from vendors and subcontractors.
• Validates project terms, conditions and commercial viability using Powell quote and standard business practices as the baseline.
• Participates and presents project status at Project Review and POC meetings, as required.
• Coordinates project management essential responsibilities with Project Managers in other Powell Divisions on multi-organizational projects.
• Develops and manages Project Management Plans, as needed.
• Owns the execution of project activities to proactively meet project cost, schedule, deliverables, and manages scope changes to achieve customer requirements.
• Proactively manages both risks and opportunities and regularly communicates to the business and the customer as needed.
• Proactively follows the change management process to document and approve all changes that impact project cost, schedule or scope. This includes positive/negative and internal/external sources of change.
• Serves as focal point for all communications between the customer and Powell.
• Leads problem resolution activities throughout the lifecycle of the project both internally and externally.
• Is responsible for periodic updates of project financials including but not limited to revenue budgets, cost budgets and forecasts, while maintaining communication to upper management/accounting on potential risk and risk resolution for assigned orders or other orders with same end-user/customers.
• Ensures proper updating and reporting of project schedule status to the customer.
• Is responsible for customer deliverables in order to maintain project schedule, cost and scope.
• Prepares or oversees preparation of contractual invoicing, pursues timely payments from the customer and authorizes payments for major buys to material suppliers and subcontractors.
• Obtains formal acceptance from the Customer for all contractual deliverables.
• Authorizes and approves all project shipments.
• Ensures completion of project closeout activities.
• Is accountable for the commercial success, customer satisfaction and delivery of assigned projects.
• Other duties as required.

• Demonstrated ability to lead and influence a strong matrix-organized team through the lifecycle of a project including the establishment of a clear work breakdown structure (WBS) that aligns with project scope, budget and schedule.
• Strong interpersonal skills with the ability to effectively communicate with all stakeholders.
• Detail oriented and results driven.
• Demonstrated ability to make good decisions based on limited information.
• Demonstrated ability to negotiate with and influence customers, subcontractors and other key stakeholders.
• Strong focus on customer satisfaction.
• Strong experience in delivering technical solutions to customers.
• Ability to be flexible to adjust to changing project conditions.
• Excellent computer skills and skilled in the use of project scheduling software (Primavera, MS Project, ERP system).

• Bachelor Degree in business, engineering or other related field from an accredited institution and/or equivalent work experience.
• Preferably a minimum of three (3) years of project management experience, in the construction, manufacturing, oil & gas and/or power distribution industry, or similarly complex projects.
• Member of a professional body and project management certification preferred.
• Experience with project management functions such as purchasing, commercial/sales, engineering management, etc.

• Temperature controlled working environment.
• Must wear personnel protective equipment at all times (i.e., hard hats, safety glasses, safety harnesses as required) and respirators when required.
• Job requires working in an office setting. There may be some exposure to the manufacturing facility when touring customers.
• Working in front of a computer for the majority of the shift.
• This position is expected to travel approximately 5-10% and must be able to travel with short notice and/or for extended periods of time.

• Maintaining body equilibrium and agility to prevent falling when walking, standing, crouching, ascending or descending stairs
• Bending the body at the waist, the legs at the knees, and extending arms and hands in any direction in a repetitive manner
• Standing, walking, and speaking for long periods of time.
• Typing, punching or applying pressure to an object with fingers and palm.
• Perceiving size, shape, temperature or texture by touching with the fingertips.

Powell Industries