The OpportunityYou’re a relationship-builder with deep Property claims expertise and a passion for improving how things work. As a Claims Performance Specialist – Vendor Relationships, you will play a critical role in strengthening our vendor partnerships across Property claims.In this role, you’ll focus on improving performance, controlling costs, and enhancing the experience for our members. Working closely with the Vendor Manager and internal stakeholders, you’ll leverage data, insights, and collaboration to drive measurable improvements. If you thrive in a systems-driven environment, enjoy influencing without authority, and are motivated by continuous improvement, this role is for you.A Place to BelongAMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:
Competitive salary and flexible benefits
Employer-paid retirement savings program
Employee-exclusive discounts on travel, insurance, memberships, and more
Free travel medical insurance for you and your immediate family
Ongoing professional development
Paid vacation and personal days, including a Volunteer Day and Me Day
Flexible work models that make sense for your lifestyle
Who You AreA subject matter expert in Property claims with strong understanding of vendor performance and quality standardsA confident relationship-builder who can influence outcomes without direct authorityComfortable leading professional, solution-focused performance discussionsAnalytical and data-driven, with the ability to interpret KPIs and identify trendsHighly organized and able to manage multiple priorities while staying aligned to strategic goalsCollaborative and adaptable, working effectively across claims operations, vendors, and leadershipProfessional, respectful, and aligned with AMA’s values in every interactionHow You’ll Make an ImpactMonitor and enhance vendor performance using KPIs, scorecards, and established protocolsConduct estimate reviews to ensure quality, compliance, and cost effectivenessLead recurring vendor performance meetings and support ongoing relationship managementAct as a liaison for complaint resolution between Claims operations, vendors, and insured membersResearch and build relationships with non-preferred vendors as part of prospecting initiativesPartner with the Vendor Manager to develop and implement quality improvement strategiesProduce monthly, quarterly, annual, and ad hoc reporting to support performance analysis and decision-makingServe as a subject matter expert for claims systems, supporting platform development, testing, and deploymentMonitor and support system tools and integrations to ensure optimal performanceExplore new platforms and support pilot programs with potential vendor partnersFacilitate cross-functional meetings to ensure alignment, risk mitigation, and clear communicationWhat You Bring to the TableCIP designation from the Insurance Institute of Canada (or active progress toward completion)Extensive expertise in property remediation and restorationMinimum 8 years of Property & Casualty insurance claims experience (personal and commercial) or equivalent operational claims experienceGeneral claims adjusting experienceHands-on experience with claims management systems and performance toolsStrong communication skills with the ability to engage vendors, frontline teams, and leadershipSolid understanding of personal lines property and casualty insuranceStrong planning, prioritization, and organizational skillsComfortable working in a systems-driven, data-informed environmentBelonging Matters HereAMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you feel supported throughout your journey with us.-WORK MODEL: Hybrid-We thank all applicants for their interest; however, only those selected for an interview will be contacted.
