SPH2025-16 Director of Nursing and Personal Care

• Strategic Planning: Develop and execute long-term strategies for nursing and personal care services that align with Sun Parlor Home’s mission, values, and regulatory requirements.
• Staff Oversight: Supervise and mentor nursing staff, including RNs, RPNs, PSWs, and ADONs, fostering a high-performance culture rooted in compassion and accountability.
• Recruitment & Retention: Lead talent acquisition efforts, conduct interviews, oversee onboarding, and evaluate probationary performance to build a resilient and skilled care team.
• Professional Development: Assess staff training needs and implement targeted education programs, including clinical workshops, compliance training, and leadership development.
• Performance Management: Monitor staff performance through audits, feedback, and direct observation; initiate coaching plans, corrective actions, and disciplinary procedures when necessary.
• Team Culture: Promote interdisciplinary collaboration and psychological safety, encouraging open communication, peer support, and shared decision-making.

• Policy Development: Create, review, and update clinical policies and procedures to reflect current best practices and legislative mandates (RHPA, PHIPA, OHSA, CNO, Fixing Long-Term Care Home Act).
• Infection Prevention & Control (IPAC): Collaborate with ADON/IPAC to implement robust infection control protocols, monitor outbreaks, and lead containment strategies.
• Medication Management: Oversee safe medication administration practices, ensure compliance with the Narcotic Control Act, and investigate medication errors with corrective follow-up.
• Scheduling & Staffing: Approve nursing schedules, manage vacation and leave requests, and ensure adequate staffing levels to maintain continuity and quality of care.
• Health & Safety: Partner with the Health & Safety Manager to support modified work programs, investigate workplace incidents, and implement preventive measures.
• Quality Improvement: Utilize tools such as LEAN, PDSA, RCA, and RAI/MDS to identify inefficiencies, reduce risk, and enhance resident outcomes.
• Budget Management: Prepare and manage departmental budgets, approve expenditures, and conduct cost-benefit analyses of programs and initiatives.
• Regulatory Compliance: Identify and resolve areas of non-compliance, submit Critical Incident reports, and liaise with inspectors and auditors during reviews.

• Committee Leadership: Chair and participate in internal committees such as the Professional Advisory Committee, Infection Control, and Quality Improvement.
• Union Relations: Lead Labour Management Meetings, support grievance resolution, and attend arbitrations in collaboration with union representatives (CCC and OOO).
• Resident & Family Relations: Respond to care-related complaints within 24 hours, escalate unresolved issues, and maintain open, empathetic communication with families.
• External Liaison: Serve as the primary contact for regulatory bodies, professional associations, and external partners; prepare and submit mandatory reports to the College of Nurses.
• Interdisciplinary Collaboration: Coordinate with dietary, recreation, housekeeping, and medical teams to ensure holistic care planning and accurate documentation.

• Daily Judgment Calls: Make informed decisions on staffing, care delivery, incident response, and performance management using clinical expertise and organizational policy.
• Escalation Protocols: Refer serious concerns—such as suspected abuse, staff incapacity, or unresolved complaints—to the Administrator for further action.
• Crisis Management: Lead response efforts during emergencies, outbreaks, or critical incidents, ensuring timely communication and resolution.
• Data-Driven Decisions: Analyze resident care trends, audit results, and performance metrics to guide strategic improvements and resource allocation.

• Registered Nurse (RN) in good standing with the College of Nurses of Ontario (CNO)
• Bachelor of Science in Nursing (BScN) is required; Master’s in Nursing or related healthcare leadership field is a strong asset
• Completion of the Long-Term Care Home Administrator’s Course is preferred
• Ongoing commitment to professional development and regulatory compliance

• Minimum 1 year of RN experience in long-term care, with a deep understanding of geriatric health needs
• At least 5 years of experience in geriatric care, with proven ability to manage complex clinical scenarios
• 3–5 years in a managerial or supervisory role in a healthcare setting, with demonstrated success in leading diverse teams
• Experience navigating unionized environments, including grievance resolution and labour relations
• Proven track record in budget management, policy development, and quality improvement initiatives

• Thorough understanding of relevant legislation: Fixing Long-Term Care Home Act (2022), RHPA, PHIPA, OHSA, CNO standards
• Proficiency in nursing informatics, including electronic health records, staff scheduling systems, and data reporting tools
• Familiarity with infection control protocols, medication safety standards, and emergency preparedness procedures
• Skilled in applying quality improvement frameworks such as LEAN, PDSA, RCA, and RAI/MDS
• Strong grasp of Occupational Health and Safety Act requirements and modified work programs

• A strategic thinker who can balance clinical priorities with operational demands
• A compassionate leader who inspires trust, accountability, and teamwork across all levels of care
• Exceptional communication skills, with the ability to engage diplomatically with residents, families, staff, unions, and regulators
• Adept at conflict resolution, coaching, and performance management in high-pressure environments
• A collaborative mindset that thrives in interdisciplinary settings and values shared decision-making
• High emotional intelligence, with the ability to lead with empathy while maintaining professional boundaries

County of Essex