Job purposeThe role of the Key Account Manager is to maximize the sales and profit potential of the specialty portfolio in a defined territory. This will be achieved through the coordination of internal and external stakeholders to ensure Taro/Sun specialty products are top of mind with key decision makers and patients across the patient journey and buying process.Duties and responsibilities
Achieves / exceeds annual net sales targets in a defined territory North East Ontario
Maximize current portfolio sales and profitability
Develop and implement cross functional business plans for the territory
Conduct regular business reviews analyzing product performance against key metrics while providing key recommendations for accelerating growth
Position Taro/Sun as a key competitor in the specialty space
Identify key opportunities and potential partnerships to grow the specialty portfolio
Establish and maintain business relationships with key stakeholders, including drug access navigators, professional and patient associations, nurses, patient support program coordinators, hospitals and specialty pharmacy
Develop key advocates and KOLs for peer to peer selling opportunities
Assist with removing barriers to access by working collaboratively with cross functional colleagues where appropriate
Profile customers and segment migration in CRM
Accurate and timely reporting of customer and business records through CRM system using agreed upon performance metrics
Demonstrated ability to manage accounts in both a virtual setting while maintaining engagement through in person and digital channels
Work with Business Development and Marketing to identify potential pipeline opportunities
Identify best practices and value-added opportunities; build/enhance selling processes and procedures
Organize local and regional educational opportunities including OLAs, symposia and conferences
Manage territory expenses appropriately and within budget
Additional responsibility (Only applicable to customer facing roles)Report any adverse event received from customers for company products to the pharmacovigilance department / Drug Safety on the same day or within 1 business dayQualifications
College/University degree
5 years of Key Account experience
Specialty experience a significant asset
5 years + Hospital pharmacy sales experience
Product focus on specialty therapeutic areas that include orals, biologics, and injectables; biosimilars an asset
Oncology experience preferred
Knowledge of regulatory, health authority, provincial cancer agency guidelines and policies in a given province
Ability to identify customer needs, competition within highly regulated environment
Solving customer service issues and territory challenges with a positive solution -based approach
Creativity in differentiating Taro/Sun from competitors
