Full Time Store Manager - Ontario Mills
Build-A-Bear
- Ontario
- $24.50-30.62 per hour
- Permanent
- Full-time
- Motivates and inspires the store team by delivering a compelling vision and purpose which encompasses the Build-A-Bear Workshop Core Values
- Consistently models the Experience First® standards and behaviors
- Creates and communicates clear action plans that optimize results and ensures effective execution of all activities
- Delegates effectively with management and associate team
- Maintains a positive and motivational style in all communication and actions to promote productivity and ownership
- Proactively seeks personal learning and development opportunities to build leadership skills and enhance individual performance
- Analyzes the business and makes real-time strategic business decisions to drive results
- Maximizes profitability by achieving sales objectives and monitoring expenses that are in line with company expectations
- Energizes associates as a role model Leader on Duty to ensure proper coverage, exceptional Guest service, completion of daily tasks and adherence to company standards
- Builds a highly satisfied and loyal Guest base through engagement, conversion and capturing Guest information in the loyalty program
- Identifies, recruits, hires and retains a high performing management and associate team.
- Partners with Area/District Manager to identify store core and seasonal staffing needs, and maintains a bench of qualified candidates (internal and external)
- Ensures proper onboarding and continued training of all associates through proper planning and follow up to maximize the successful execution of Experience First, sales, merchandising, and operational goals
- Consistently assesses and provides ongoing performance feedback on skills, job accountabilities and Success Characteristics through real-time coaching, scheduled touch bases, individual development planning and the performance review process
- Drives employee engagement by recognizing and rewarding employees for outstanding performance
- Develops succession plans to ensure career paths for all associates; encourages associates to pursue internal opportunities
- Confronts and addresses performance issues or conflicts in a timely and consistent manner
- Insures clear, consistent communication to the entire team through one-on-ones, management and all-store meetings
- Tracks and analyzes sales trends to accurately forecast labor usage in order to prepare weekly schedules to meet the needs of the business and leverage mall traffic
- Manages payroll and timesheets to ensure compliance
- Ensures store is always Grand Opening ready by following opening and closing procedures
- Operates and maintains all IT systems in accordance with BABW policies and procedures
- Adheres to and enforces all BABW store security and cash management policies and procedures.
- Understands and ensures compliance with all Federal, State/Provincial, and/or local laws and regulations that govern the store’s operation
- Supervises the efficient and productive handling of all merchandise including shipment receipt and processing, floor sets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP)
- Executes visual presentation standards using BABW visual standard guidelines and store presentation tools
- Maintains impeccable housekeeping and maintenance standards through proper training and delegation
- Two to four years of total store management experience with a proven, successful track record in a customer centric business, preferably in specialty retail or restaurant business
- Minimum of high school diploma or GED equivalent. College degree a plus
- Is ambitious and success oriented
- Exceptional leadership and selling skills
- Models personal and professional integrity
- Excellent verbal and written communications skills
- Balances the appropriate levels of warmth and dominance in his/her management style
- Attracts and recruits solid candidates for all positions
- Proven success with training and developing associates to maximize their potential
- Organized and planful; pays attention to details
- Is flexible and adaptable in a fast-paced work environment
- Fosters a high energy environment and demonstrates an appreciation for children of all ages