ServiceNow CSM Technical Lead

Artech Information Systems View all jobs

Calgary, AB
Contract
Full-time

8 days ago

We are currently seeking a " ServiceNow CSM Technical Lead " for a contract role. The role involves designing, creating, configuring, and implementing ServiceNow CSM solutions to meet business needs. This position requires technical leadership, hands-on development, and collaboration with business stakeholders, architects, and other technical teams to ensure high-quality delivery in accordance with best practices and organizational goals. Title: ServiceNow CSM Technical Lead
Location: Calgary, AB
Duration: 07+ MonthsRequired Skills & Qualifications:

5 years of ServiceNow experience, with at least 2 years in technical leadership roles.
Deep understanding of ServiceNow platform capabilities and architecture.
Prior experience with clients in relevant industries is a must for this position.
Education Level – Bachelor’s Degree is mandatory in the field of Computer Science.
Certifications:

ServiceNow Certified System Administrator (CSA) – Required
ServiceNow Certified Application Developer – Required
ServiceNow Certified Implementation Specialist (CSM) – Required

Preferred Skills & Qualifications:

Strong scripting knowledge (JavaScript, GlideScript, Flow Designer, etc.).
Proficiency in integrations (REST/SOAP APIs, webhooks, etc.).
Hands-on experience with Agile methodologies and tools (ServiceNow Agile 2.0).

Day-to-Day Responsibilities:

Develop and customize CSM components such as Case Management, Account & Contact Management, Entitlements, SLAs, and Contract Management.
Configure and customize forms, workflows, business rules, client scripts, UI policies, UI actions, and notifications.
Integrate ServiceNow CSM with other modules (ITSM, FSM, HRSD) or external systems (e.g., Salesforce, SAP, third-party CRMs).

Company Benefits & Culture:

Inclusive and diverse work environment.
Opportunities for professional growth and development.
Supportive team culture.

For immediate consideration please click APPLY.

Artech Information Systems

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