Senior Manager, Inside Operations

• Monitor and support inside operations management to ensure daily operational effectiveness.
• Analyze and report on Brink’s financials and the profitability of processes.
• Review scheduling to ensure it prevents unnecessary labour costs and promotes high efficiency and productivity.
• Ensure site operations are compliant with Brink’s policies and procedures and customer binding contracts.
• Oversight of equipment and facility maintenance for designated areas of the branch.
• Partner with the Branch Manager to establish and present annual budgets, prepare forecasts, and other key objectives.
• Assist the Branch Manager and operational leadership with long-term strategic business planning.
• Special projects as assigned by the Branch Manager or the Senior Leadership Team.

• Create and maintain positive working relationships with peers and subordinates.
• Direct, motivate, and recognize the performance of direct reports.
• Lead regular team huddles to practice effective communication and operational efficiency.
• Supervise division leaders to manage grievances that pertain to their area of the business.
• Issue, support, and/or advise on coaching and disciplinary action.
• Abide by and enforce Brink’s policies and procedures.

• Participate in the recruitment and selection of key management personnel for inside operations.
• Utilize the Performance Management Process and Success Factors to guide the short and long-term development of direct reports.
• Monitor the inside operations management team to ensure Get Hired and other applicable processes are being followed to ensure fairness and consistency.
• Continuously seek development opportunities for division leaders and create succession plans with the Branch Manager and Human Resources.
• Partner with Human Resources to analyze staffing plans and targets and to ensure team members are recruited in compliance with the Corporate Equity Plan.

• Promote health, safety, and wellness in the workplace.
• Support and respond to escalated matters involving employee injuries, facility security incidents, motor vehicle incidents, and/or security investigations with a high sense of urgency.
• Ensure compliance with Brink’s health and safety policies, procedures, and government regulations.
• Monitor the completion of safety audits and post-audit action plans accordingly within designated areas of the facility.

• Create and maintain effective customer relations with internal and external customers.
• Help resolve escalated customer issues as needed.

• Minimum of five (5) years of leadership experience (security or logistics industries preferred)
• Exceptional communication and organizational skills
• Good analytical proficiency with a sharp customer focus
• History of working within a unionized environment is an asset.
• Superior interpersonal skills with the ability to work independently and within various team scenarios.
• Must be able to manage conflicts directly, cooperatively, and with attention to detail.
• Self-motivated and resourceful with the ability to motivate others.
• Action-oriented leader with ability to maintain composure under pressure and make decisions using sound judgment.
• High productivity standards and benchmarking skills are essential.
• Intermediate knowledge of Microsoft Office Applications
• Full, valid driver’s licence with a clean driving record
• Valid firearms license for both Restricted & Non-Restricted (or ability to obtain one)

Brink's