Sr. Systems Administrator

OpenText View all jobs

  • Waterloo, ON
  • $76,800-115,200 per year
  • Permanent
  • Full-time
  • 11 hours ago
OPENTEXT - THE INFORMATION COMPANYOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.AI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.YOUR IMPACTOpenText is looking for a Sr. Systems Administrator responsible for designing, Implementing and maintaining enterprise observability and monitoring stack across hybrid/cloud platforms. This role provides deep technical expertise, drives best practices, improves monitoring quality, and ensures high reliability, actionable alerting, and ITIL-aligned operations in collaboration with NOC, engineering teams, and leadership.WHAT THE ROLE OFFERS
  • Deploy, configure and maintain monitoring and alerting systems including Operations Bridge Manager (OBM), Network Node Manager (NNMi), Zabbix, Prometheus, and Graylog.
  • Follow monitoring strategies, standards, and governance for infrastructure, network, and applications.
  • Develop enterprise-wide SLIs/SLOs and ensure effective alerting aligned to business impact.
  • Serve as the primary engineering escalation point for NOC, operations, and product teams. Lead complex incident resolution, root-cause analysis, and post-incident improvement plans.
  • Be part of 24/7 Tier-3 support team and participate in support and incident calls and lead post incident reviews
  • Develop automation for monitoring provisioning using Python, Bash, Terraform, and Ansible. Maintain metrics/log pipelines, exporters, collectors, and discovery rules.
  • Support and maintain monitoring infrastructure deployed in DPZ-specific zones in the EMEA region
  • Implement AI-driven improvements such as anomaly detection and AI-assisted troubleshooting. Use AI copilots for automation, documentation, and script generation.
  • Follow ITIL processes for Incident, Problem, Change, and Configuration Management.
WHAT YOU NEED TO SUCCEED
  • Hands-on experience with Observability and Monitoring technologies (correlation, event pipelines, topology, service modeling). Observability Tools: NewRelic, Dynatrace
  • Expertise in NNMi skills: network topology, polling strategies, SNMP, traps, RCA.
  • Deep understanding of Zabbix architectures, templates, event routing, and automation.
  • Expert-level Graylog pipeline design, parsing logic, and log ingestion strategies.
  • Proven SRE experience with SLIs/SLOs, reliability architecture, and incident management.
  • Strong Linux, Kubernetes, networking, and scaling concepts for production systems.
  • Expertise in automation using Python, Bash, Terraform, and Ansible integration with GitLab pipelines.
  • Strong understanding of ITIL v3/v4 and ability to enforce governance.
  • Strong understanding of GDPR principles, data protection rules, and EMEA data residency requirements.Ability to leverage LLM based tools for troubleshooting, documentation and automation creativity
ONE LAST THINGOpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.Salary Range: $76,800 - $115,200 Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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