Workplace Technology Specialist - Winnipeg, MB

• Follow established company Workplace Technology procedures for support and update/follow ticket procedures ensuring achievement of established KPI's and SLA's
• Action daily checklists, respond to alerts and resolve issues
• Prioritize outstanding issues and manage user expectations
• Escalate problem issues accurately, proactively and in a timely and manner, making recommendations as necessary while using established guidelines
• Identify, recommend, and implement enhancements to processes and procedures
• Following provided industry best-practice guides for building, deploying, servicing, and supporting workstation hardware, software, mobile devices, phones, and peripherals
• Active directory administration, including managing users, devices, and group policies
• Office 365 and Azure administration, including managing users, groups, distribution lists and Teams features
• Perform remote desktop support for client, corporate and home office employees
• Assist with the procurement and fulfillment of all necessary IT goods and services for Resolute and their clients

• Generate new or revised purchase orders from an approved purchase request, verifying vendor product information, shipping information, delivery dates, budget codes, taxes, and other related information
• Analyze purchase and offer proposals and negotiate accordingly
• Leverage alternate suppliers for competitive sourcing, inventory shortages, and logistics pricing
• Contract negotiations to reduce purchasing costs and shipping fees
• Monitoring the performance of suppliers and serve as a resource to resolve common issues and problems
• Assist in asset management procedures as required (life cycle management)
• Support other Resolute team members with knowledge sharing, brainstorming, collaboration, etc. as requested or required
• Able to provide on call support as required
• Perform other related duties as assigned

• Technical College diploma or equivalent experience and training
• 2 years progressive experience in IT Support positions
• Experience installing and maintaining personal computers and servers and related hardware, software, printer, and networks
• Experience working providing PC/Mac support and/or in a Helpdesk environment
• Experience in the following product areas and functions:

• Windows 10, Microsoft Outlook, and Microsoft Office
• Familiarity with Office 365 administration
• Automated software distribution tools such as SCCM and SpecOps
• Experience with various remote takeover tools and technologies
• Strong troubleshooting ability with the ability to communicate with other technical groups within the IT department
• Solid understanding of networking concepts, with the ability to troubleshoot basic connectivity between devices such as switch, routers, and firewalls.
• Familiar with DNS, DHCP, TCP/IP, etc.
• The ability to execute processes closely and accurately as well as procedures and checklists
• Familiar with all ITIL processes
• Citrix workspace administration and support considered an asset
• Certifications such as MCSE, Network+, A+, CCNA, RHCP a definite asset
• Microsoft Azure experience considered an asset
• Some experience with Apple hardware and software products considered an asset
• Must be self motivated
• Ability to effectively manage time and have solid decision making and organization skills
• Ability to manage deadlines and work under pressure
• Ability to deal effectively with coworkers and professional staff
• Strong verbal and written communication skills are essential
• Ability to speak and understand the French language fluently is an asset
• Must have an ability to work independently as well as on a team
• Must have a strong service ethic

• A collaborative and creative work environment that truly values and cares about their employees as people
• Bonus Program
• Comprehensive benefits package
• Training and education opportunities
• A fun and inclusive team building environment

Resolute Technology Solutions